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I have that caddy, though I got it from eBay, not Amazon. I'm gonna drop some knowledge on you here... they all come from the same factories in China.
It works perfectly fine. People with unstable caddies must have botched the installation and/or not used all the screws. Of you install it correctly (which is simple to do) the thing is rock solid. I've never had an issue. Don't waste your money on OWC's overpriced "luxury" caddies. That's a good general rule to follow for every product, not just optical bay caddies.
The caddy you get from OWC is not the same as the ones you buy on eBay. And good luck sending back or getting support from a $15 one you buy from China.
I was referring to every other caddy you see that looks identical to the one the OP linked on Amazon. They're all the same. And what do you need support for a hard drive caddy for? You plug in a hard drive and screw in the caddy. Do you buy $80 HDMI cables from Monster for their "support?" A HD caddy is just a SATA cable inside an enclosure. It's not exactly rocket science.![]()
When it doesn't work because the 10 year old kid that put it together put a part in backwards? When you screw holes don't line up because nobody QC's anything?
When it doesn't work because the 10 year old kid that put it together put a part in backwards? When you screw holes don't line up because nobody QC's anything?