Other has anyone used Apple Account Balance to order a phone for Apple Store pick-up and then cancelled the order? how long did it take for the refund ?

[beerseagulls]

has anyone used Apple Account Balance to order a phone for Apple Store pick-up and then cancelled the order?

how long did it take for the refund to appear in Apple Account Balance again?

thanks!

(edit: in case anyone runs into the same situation... in my case, another Apple online rep told me that the balance would be refunded and updated after midnight Pacific time... and he was right! I checked a few minutes after 12:00AM Pacific time, all of my $1300+ was added back to my Apple Account Balance)

 

[internetrando]

A few business days. Second guessing the drive?

 

[beerseagulls]

A few business days. Second guessing the drive?

no... the store called and said it would not be possible to let me pick up the phone tomorrow because the box was damaged. I can't tell if she was lying or not because wouldn't they have checked and scanned the box before moving it into the "ready for pick-up" status at the store? then again, things happen, they can't really give me what they don't have, right?

she said that they did have a iPhone Pro Max blue 1TB in stock. As a "goodwill gesture", she would take off $100.... (this was after I told her that I was planning to drive 340 miles to get to the store) I declined because that would still be $400 more than the 128gb version I ordered.

oh well.. better than showing up at the store after driving 340 miles and finding out that the box was damaged. I wouldn't have minded the damaged box usually, but this was a gift for someone...

The lady on the phone said that i should see the account balance credited "almost immediately" but that was 2 hours ago. Lesson learned... if someone said "almost immediately" about anything, I should have insisted that she stayed on the phone while this refund showed up "almost immediately"....

I wish I had asked her name because I called the store to ask but nobody knew.(went through a phone maze before finally got connected to a live person inside the store) They told me to check the Apple website and contact them... right now, it does say ordered cancelled and a refund was being issued..... <sigh> I knew I should not have been so optimistic this morning.

oh well... I just placed another order using my Apple Card... if the Apple ACcount Balance gets credited tomorrow, I'll just use it to pre-order the Apple Watch.

 

[tchung5]

I also cancelled an in-store pick up order. But haven’t received any credit in my Apple Account Balance that was used to pay for the order. It’s been 3 days.