Has anyone used the AMEX extended warranty?

Discussion in 'Buying Tips and Advice' started by macaco74, May 7, 2009.

  1. macaco74 macrumors regular

    Joined:
    Jan 11, 2008
    #1
    My wifes macbook is out of warrantly by a few months but, having bought the machine with my AMEX card, should still have coverage.

    My question is - has anyone here ever had to have an apple product repaired and had to claim the extended coverage through the CC? Does one have to initiate the request through the CC first and then Apple?

    Having a minor issue and want to understand the playbook.

    Thanks,
    Scott
     
  2. mreg376 macrumors 6502a

    Joined:
    Mar 23, 2008
    Location:
    Brooklyn, NY
    #2
    I haven't used it yet, but I would call Amex and ask them the procedure.
     
  3. marksandvig macrumors regular

    Joined:
    May 21, 2006
    #3
    i used it on a washing machine actually.. Its really easy.. its +1year after your manufacturers warranty.. All you have to do is get a repair estimate and send that to AMEX.. if it is more than the product is worth, they will simply credit your card with the amount u paid originally.
     
  4. deep diver macrumors 65816

    deep diver

    Joined:
    Jan 17, 2008
    Location:
    Solon, OH
    #4
    Amex will double the manufactures warranty up to one year. If your product is warranted for 90 days labor and 1 year parts, then Amex will cover you first 180 days for labor and 2 years for parts. They have a whole department for this. Call the customer service number on the back of the card to get things started.
     
  5. Macky-Mac macrumors 68030

    Macky-Mac

    Joined:
    May 18, 2004
    #5
    Amex offers a number of different cards so make sure yours is one that includes the extended warranty feature
     
  6. macaco74 thread starter macrumors regular

    Joined:
    Jan 11, 2008
    #6
    Thanks to everyone. I have the gold card but actually - apple was amazing and waived the warranty and fixed the machine.

    For those interested, the issue was with the white macbook. When closing the laptop the two little ridges on the monitor panel would apply pressure to the face of the panel with the keyboard (right near the edge of the case) and actually caused a hairline crack and piece of the light grey panel broke off and showed a little gap.

    This is a known issue and they were happy to replace the panel and do this free of charge. Again - great customer service by apple.
     

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