iPad Pro Has anyones M4 iPad Pro simply died?

[ZeroInspo]

A couple of days ago my M4 iPad Pro simply stopped working, I was using it with no issues, got up from my desk to get a coffee and when I came back it had shut down, was a little bit too warm for what I was doing and would not turn back on. I tried doing everything Apple suggests on their support pages, even connected it to my Mac and tried to restore it, nothing worked. After a while it would not even be detected by the Mac. I decided to call Apple to see what they could do knowing that being out of warranty at this point it would likely be somewhat expensive, but I was not ready for it; they quoted me $920. I did not get Apple Care because I'm careful with my devices, and frankly I don't really regret it because I don't think I should be footing the bill for a hardware failure that happened through absolutely no fault of my own and is more likely than not a manufacturing issue in the logic board. Even if I had Apple Care i would feel like an idiot for paying Apple to fix a problem that is likely their fault in the first place.

For now I just took it to a repair shop that does microsoldering to see if they can fix it, still waiting to get a diagnosis from them. Hopefully they can do something.

I'm wondering if someone else's iPad Pro has died in the same way in less than 2 years of ownership because it just seems insane to me that a $1k device can just fail like that with no recourse.

 

[Harddrive]

So far I have never had an iPad go bad just obsolete and currently still using an M1 11 inch with current OS but my storage is shrinking faster than I anticipated because I have used it more of late.

 

[ZeroInspo]

So far I have never had an iPad go bad just obsolete and currently still using an M1 11 inch with current OS but my storage is shrinking faster than I anticipated because I have used it more of late.

I previously used a 2018 iPad Pro, i worked like new. I only changed it for the M4 because I figured it would soon be obsolete and thus worthless from a trade in/resale perspective. I would still have had a working device if I had not decided to upgrade, which is a huge bummer.

 

[Harddrive]

This is exactly why I hope they never put OS27 on the iPad for fear it would overheat and terminate.

 

[TechRunner]

That happened with my 7th gen Mini after just over a year of ownership. Same situation. Was using it for reading. Walked away for an hour and came back to a completely dead iPad. Like you, I take great care of my devices. The cost to repair was nearly what I had paid for it and it had zero trade-in value as it was, so I bought an M3 Air and recycled the Mini.

I hope you can get your Pro repaired. That's a significantly greater investment than what I lost with my Mini.

 

[Meedoss]

That happened with my 7th gen Mini after just over a year of ownership. Same situation. Was using it for reading. Walked away for an hour and came back to a completely dead iPad. Like you, I take great care of my devices. The cost to repair was nearly what I had paid for it and it had zero trade-in value as it was, so I bought an M3 Air and recycled the Mini.

I hope you can get your Pro repaired. That's a significantly greater investment than what I lost with my Mini.

You didn’t push Apple hard enough, consumer laws would apply to a situation like that, dead just after a 1 year warranty is not acceptable.
In Australia Apple were made by our Consumer laws to give 2 years warranty.

 

[ZeroInspo]

That happened with my 7th gen Mini after just over a year of ownership. Same situation. Was using it for reading. Walked away for an hour and came back to a completely dead iPad. Like you, I take great care of my devices. The cost to repair was nearly what I had paid for it and it had zero trade-in value as it was, so I bought an M3 Air and recycled the Mini.

I hope you can get your Pro repaired. That's a significantly greater investment than what I lost with my Mini.

Fingers crossed. I would have bought an Air if I didn't think this device would last me at least 5 years. Only went with the Pro due to my previous experience with the Pro's longevity.

You didn’t push Apple hard enough, consumer laws would apply to a situation like that, dead just after a 1 year warranty is not acceptable.
In Australia Apple were made by our Consumer laws to give 2 years warranty.

I don't think we have those in the US.

 

[bkendig]

A few years ago, I had an iPad Pro (one with a Lightning port) die. It got stuck in a reboot loop for as long as it was plugged in, and when it was unplugged it would quickly run out of battery. I took it to the Genius Bar and they tested it and determined it needed a motherboard replacement at close to the price of a new one. I decided to buy a new one instead. They offered to recycle the dead one for me, but I opted to take it home instead in case I had any last-minute ideas for how to resurrect it.

That night, on a whim, I gave the Lightning port a good cleaning with isopropyl alcohol, a toothpick, and the corner of a paper towel. (I think that's what all I used. It's been a while.)

That resurrected it. It then worked perfectly. I booted it up, charged it up, tested it thoroughly, and then decided to wipe it and resell it on eBay, where I made a good portion of its price back.

Moral of the story: don't give up on it; clean the charging port thoroughly and carefully!

 

[ZeroInspo]

A few years ago, I had an iPad Pro (one with a Lightning port) die. It got stuck in a reboot loop for as long as it was plugged in, and when it was unplugged it would quickly run out of battery. I took it to the Genius Bar and they tested it and determined it needed a motherboard replacement at close to the price of a new one. I decided to buy a new one instead. They offered to recycle the dead one for me, but I opted to take it home instead in case I had any last-minute ideas for how to resurrect it.

That night, on a whim, I gave the Lightning port a good cleaning with isopropyl alcohol, a toothpick, and the corner of a paper towel. (I think that's what all I used. It's been a while.)

That resurrected it. It then worked perfectly. I booted it up, charged it up, tested it thoroughly, and then decided to wipe it and resell it on eBay, where I made a good portion of its price back.

Moral of the story: don't give up on it; clean the charging port thoroughly and carefully!

Yeah no, I already took it to a third party to get it diagnosed, it's dead dead. Dead as disco. But it is what it is, I'll have to make due without an iPad now I guess, which I hate. I would rather go without my phone than without an iPad.

I decided not to repair it because my iPad had a dent that I believe happened while in a bag, but said dent kinda overlaps the screen a little so there's a real risk of breaking it once they remove it for the repair. I figure I'll cut my losses short and sell it for parts instead, if I find someone willing to take a gamble on it.

 

[TokyoKiller]

Did you purchase your iPad using a credit card? A lot of credit cards provide an additional year of warranty on products purchased through the card. Worth checking if you don’t know if your card has this benefit.

 

[ZeroInspo]

Did you purchase your iPad using a credit card? A lot of credit cards provide an additional year of warranty on products purchased through the card. Worth checking if you don’t know if your card has this benefit.

I did… it was an Apple Card. Last time I ever do that since my other card does have that benefit.

All this is a lesson that I drank too much of the Apple Kool-Aid. Lesson learned.

 

[Leobreaker]

No chance you tried DFU recovery, etc.? Maybe leave it plugged in for awhile and see if it somehow resurrects?

 

[ZeroInspo]

No chance you tried DFU recovery, etc.? Maybe leave it plugged in for awhile and see if it somehow resurrects?

I tried pretty much everything, including leaving it plugged in. I also already took it to a shop and they also believe it’s the logic board as the USB-C port seems to be in working order. I will not be fixing it though as my device did had a minor dent in a corner that has a tiny overlap with the screen, which means there’s some risk of the screen breaking during removal. I’m just going to cut my losses and sell it as is for parts and get an M4 Air. With Apple Care+.