So I have probably joined this forum... mmm maybe a month now. I must say many things Ive seen it seems that Apple has been treating their customers poorly. I have TECHNICALLY (still love my PC but now I just have a mistress ) switched on July 31st and Im VERY satisfied with my purchase. However in my opinion I think Apple has poor customer service, and in my experience in the store. During my stay here it seems I'm not the only one. It seems like many people have experienced with poor service. I was just interested in hearing your story. But first let me tell you mine... which I have already posted in a thread in the Advice Discussion board, thread titled I just bought my new ibook or something like that... When I went to buy my system, my 12'' PB at first I was hoping to get a iBook 12.'' I waited around for quite awhile and had no service. At first I understood because when I went in there, there was ALOT of people in there. Understandingly I waited. After awhile I looked up to find the store somewhat empty, atleast emptier than when I had first set foot in the store. I looked around for an associate and couldn't find anyone to help me. Looked around and saw 3 guys just standing around in the back at the registers. So I was like... alright... walked up and they were just having a conversation with one another, no relevance to the store, customer, or anything. I asked if I could get some help. The guy stared at me (a very blank stare) and said, "What do you want?" I don't know about you but I work in retail, and my manager once told me that is a really rude thing to say, and I felt that when he said that to me, expecially when he said it to me. I was like whatever and asked my questions. I first asked about some HDD technical issues. At first he was very confused at what I was saying. Just to make it short though, he knew SQUAT of what he was talking about. I was asking if I could put a Hitachi 7200rpm HDD in an iBook and he was like "you have to order it online." I was like "dude, you guys don't even carry it," he got confused again. I had to tell him more. Anyways later on he didn't believe me that iBooks had a slower HDD and he wanted to look it up on the website. When we got to a computer he didnt even know where to look. I had to show him, when he saw it, he was like "uhh... oh," with an ignoramous attitude. At that point I just KNEW he didn't know anything. I started asking him about a few more technical stuff and he was totally going off a tangent. Anyways with this first employee he just blantly didnt know anything and was just making up BS as he went along. I just finally was like screw it! And went off. When I finally decided with my father on which system I should buy I went to the register, told him what I wanted and he had to go bring it out. I personally don't like this fashion of selling because it just made me feel like I was at a fast food joint. I personally actually like the car salesman type of a thing where they walk you through everything, and its just that ONE GUY that is helping you throughout the whole time. On another note though, if I EVER find a credit card that isnt mine and is a platinum, the FIRST store I will ever hit is that same apple store. When I bought it and handed him my credit card, he just swiped it and IMMEDIATELY gave it back to me. On my credit card it even says, "PLEASE SEE ID" on it. With big purchases like these or even some of the bigger ones, I just couldnt believe they don't bother checking IDs. Given many places don't check IDs or signatures, Im just shocked how they don't really think about credit fraud. So... what are your experiences?