Has your iPhone 4 power/lock button died?

Discussion in 'iPhone' started by ryanide, Aug 26, 2011.

  1. ryanide macrumors 6502

    Jul 23, 2002
    I'm wondering how many other people have had their lock/power button stop working? Mine died completely out of the blue. It was sitting on the bookshelf while I was working and I picked it up several times during the day to check my email and the time and then it didn't turn off like normal. I checked the button and it looks slightly depressed on the right side. But I didn't drop it or press it unusual.

    So, I made an appointment at the Apple store to have them check it out. I bought it on the launch day, so it was 56 days out of warranty. The crazy thing is that while I was waiting there was another person there for exactly the same thing and he also bought it on launch day. They offered us both a replacement for $200 since neither of us had AppleCare.

    I just wonder how many other people are starting to have this problem. Maybe Apple timed this part to fail just after the 1 year mark??
  2. dave006 Contributor


    Jul 3, 2008
    Just West of East
    Mine is fine and so are the other 3 iPhone 4s here that were all delivered on launch day last year. :D

    Just how would Apple time this type of failure since everyone would have a differnt usage of the button?

  3. 03phoenix macrumors newbie

    Aug 24, 2010
    Mine went out on me about 6 months after getting the phone, also purchased on launch day. Never dropped it, and the phone was in an otterbox defender as well. Lucky for me I was still under apple care. Sucks that yours has run out! Best of luck to you!
  4. murdercitydevil macrumors 68000


    Feb 23, 2010
    Yes, Apple is so strapped for cash that they designed a faulty part that would fail exactly one year later to ensure that they could rake in the $200 dollar replacement fees.

    I would try calling Apple support over the phone, most people usually get way better results there than at the Genius bar, from what I've heard. You can probably escalate your case to a supervisor/manager/etc and maybe luck out with a replacement.
  5. weespeed macrumors 6502

    Jul 9, 2010
    Mine broke a week before the one year warranty was up.
    Went to the apple store and 20 min later walked out with a new one.
    I wouldn't pay 200 for a fix. Might as well wait for the iPhone 5.
  6. vitzr macrumors 68030


    Jul 28, 2011
    There are three iPhone 4's in my family. The button you are referring to is fine on all three.

    However I've had three replacements of mine due to the home button failing completely. Once when it was 6 months, the second one died after 5 months, and the third, just failed. Apple replaced each one at the store.

    Another one that belongs to a family member has had just one home button fail, yet that's a pretty good indicator of declining Apple quality. Very disappointing.

    I've had every model of iPhone made, and the older ones were all very high quality.
  7. greygray macrumors 68000


    Oct 22, 2009
    I have had this problem with my day-one iPhone 4! Got it replaced at the local Apple store with a refurbished one! My power button had sunken in too for some strange reason. Thank goodness I replaced it just a month before my warranty ended :eek:
  8. blueselvedge macrumors newbie

    Mar 7, 2011
    3 out of 4 family iphone 4's have had this problem and has since been replaced by apple
  9. dmx macrumors 6502a

    Oct 25, 2008
    Yeah, mine went out about 3 months or so after launch. The button wouldn't "click" at all. Got it replaced at the genius bar.
  10. Dandrews524 macrumors 6502

    Jan 30, 2009
    New York
    did you pay $200 for the replacement?
  11. ucfgrad93 macrumors P6


    Aug 17, 2007
    My day one iPhone 4 is still going strong. No problems at all.
  12. NachoGrande, Aug 27, 2011
    Last edited: Aug 27, 2011

    NachoGrande macrumors 6502a

    Mar 30, 2010
    My button and my wife's button are both just about done. Same with my iPhone 1 and 3G.

    I don't think they timed it but there is a finite amount of click that you can get from a micro switch and I think it's more prevelant now because of the delayed iPhone.
  13. macingman macrumors 68020


    Jan 2, 2011
    I have a broken lock button. Tried to fix it myself and messed up the phone even more. I am going to the Apple Store tomorrow to see what they can do.
  14. ryanide thread starter macrumors 6502

    Jul 23, 2002
    AMEX to the rescue

    Since I purchased the iPhone with my American Express, I was able to file a claim with their extended warranty department (AMEX extends the manufacture's warranty by one year on most products purchased) and they reimbursed the entire amount that I paid for the iPhone!!

    Gotta love AMEX!!
  15. vitzr macrumors 68030


    Jul 28, 2011
    There's nothing strange about it. Sadly Apple just got cheap. These are failing left and right. I'm on my third.

    Funny how none of the previous models failed like this. It's a known issue & I wouldn't let Apple scam me for $200. Be assertive and they'll replace it for free.

    I love Apple and this is horribly disappointing, but that's what success has done. They are now in a position to be very greedy and go for even more profit.
  16. Skika macrumors 68030

    Mar 11, 2009
    That would be a remarkable achievement in itself.
  17. samrom11 macrumors newbie

    Sep 1, 2011
    wallpapers download

    Once your iPhone is resetted, if you have a backup of your data you can also restore it back to your iPhone. But be aware that all your data store after the backup on your iPhone will be erased if you restored.:rolleyes:

    wallpapers download
  18. estockme macrumors regular


    Mar 3, 2011
    this is part of a plan to ditch hardward buttons
  19. bobright macrumors 601

    Jun 29, 2010
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

    Ditto and I hope it holds up as its in the mail to a eBay buyer lol
  20. l)urandal macrumors newbie


    Mar 2, 2006
  21. ZombiePete macrumors 68020


    Aug 6, 2008
    San Antonio, TX
  22. Gabichon macrumors member

    Aug 27, 2011

    But I kinda agree with what the people said in this thread, my iPhone 4S's power button failed TWO WEEKS after the 1 year warranty ended. Had to pay the 200$.
  23. BenTrovato macrumors 68030


    Jun 29, 2012
    Jeez. I hate when that happens. So annoying. Mine failed less than ONE week before the warranty expired, I was fortunate this time around.
  24. R.Stoychev macrumors 6502a


    Dec 23, 2012
    Mine is fine for now but I'm having problems with the home button :rolleyes:

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