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Hassle free return at Best Buy on 13" MBP w/ 1 dead pixel

D

djrobsd

macrumors 6502a
Original poster
May 2, 2008
824
25
I was within my 14 day return period. It was a hassle free experience, the geek squad guy took a look at the screen, saw the dead pixel, had me go over to sales to have them pull a new one, then sent me to customer service to ring up the exchange, and then he pulled it out of the box and we double checked to make sure the new one had no dead pixels.. Yay.

My faith in Best Buy, for the moment, has been restored. :) Too bad I didn't back the old one up with Time Machine, now I have to reinstall Boot Camp and all my goodies!
 
djrobsd said:
I was within my 14 day return period. It was a hassle free experience, the geek squad guy took a look at the screen, saw the dead pixel, had me go over to sales to have them pull a new one, then sent me to customer service to ring up the exchange, and then he pulled it out of the box and we double checked to make sure the new one had no dead pixels.. Yay.

My faith in Best Buy, for the moment, has been restored. :) Too bad I didn't back the old one up with Time Machine, now I have to reinstall Boot Camp and all my goodies!
Click to expand...


Go in there again, I bet thee faith will be removed, and they will charge you to do it ;)
 
Yeah inconsistencies with customer service is annoying. Glad they fixed it this time though.
 
I had the exact same thing happen to me with my new 13" MBP, one dead pixel and they exchanged it for me no problem.
 
MaxxTraxx said:
You returned a computer. For one bad pixel. '13 inch screen with one bad pixel.
Click to expand...
He is entitled to a quality computer. He spent at least 1200 bucks on it. He has all the right to return the macbook pro, especially if the dead pixel was in the middle of the screen.
 
MaxxTraxx said:
You returned a computer. For one bad pixel. '13 inch screen with one bad pixel.
Click to expand...

If you just bought a brand new 13 inch MacBook Pro, and it came with a dead pixel, what would you do? Really? What would you do? Maybe he bought the laptop for professional work? Maybe he just wants the laptop that he paid for?

People buy Apple for their quality. If the quality isn't there, then why settle for it?

EDIT: I thought I should add this. I bought a Palm Treo Pro from Sprint this summer. The first one would lose it's connection after a month and had to be reactivated. So they replaced it, and the new one had a stuck red pixel. I took it to the repair center and the guy was really rude about fixing one stuck pixel. I don't care. I paid full price for this phone (about $550), so I wanted a perfect product, and I explained this to him. The guy agreed with me in that point of view and fixed it. The guy had the same attitude as you have, so maybe this will change your perspective.

...Unfortunately, he broke the keyboard in the process, so half the keyboard was toast. Called Sprint back up, and they sent me out a HTC Touch Pro, free of charge.

This is how companies should operate. Customers are always right, and they should be the companies first priority. It's better for business.

Think of how the OP would have felt if Best Buy didn't replace the laptop. I would be pissed. I would not want to go back there, and I would not recommend Best Buy to any friends. "Go to Fry's, go to the Apple Store, but NEVER go to Best Buy because they'll screw you out if the product is clearly defective. Here, want to see it?" If Best Buy makes the customer happy, like they did, I bet the OP will recommend friends to go to Best Buy to buy products.

Plus, like sharkync states below. It's not a total loss at all. The screen will be replaced, and it will be resold in Apple's refurbished store. Trust me, they're still making money.
 
Someone's going to get a nice 13" MBP from the refurb store for ~$300 less than he paid. What's wrong with that?
 
MaxxTraxx said:
You returned a computer. For one bad pixel. '13 inch screen with one bad pixel.
Click to expand...

I won't accept one either. In fact, a couple of times over the years, I've arranged to test a new machine in-store before taking it. I've rejected them for both bad pixels and/or poor backlighting (pre-LED). I was required, of course, to purchase the machine before opening a box, and also made arrangements for the "test" ahead of time. I was able to do this at a couple of stores, so it wasn't something special with a particular store manager. They respected my requirement for a decent display. These were 17" machines, but I would feel the same for any size. I haven't wanted to expend the effort to do the in-store testing on my last couple of machines (a Rev. A MBA, and an Early 2009 17" ubMBP), and fortunately ended up with a couple of perfect displays. I've either lucked out, or the failure rates have gone down (I suspect the latter).

At any rate, some people don't care or notice - some people do.
 
Did you at least go piss in a corner somewhere? Any time I go into best buy, I make a point of pissing in the store somewhere. Usually near the refrigerators, cause they're tall, but some times I do it in the home theater section too. Very satisfying.
 
Ive got about 15-20 in a dead pixel cluster on the edge of my screen. Its only annoying occasionally i have apple care so im not worried about it. Ill get it looked at when im not slamming out multiple papers a week for school. That and everything else is completely perfect and i dont want some schmo scratching up or messing up something during repair.
 
elpmas said:
Rich boy or just don't really care? :D
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Not even close.

1 Dead Pixel is not the end of the world. Heck, as I'm writing this I see a newly discovered dead pixel. Its so small its barely noticeable.

I would understand returning for more than 1 dead pixel, but 1? Really?
 
Whatever Maxx, I love Apple products and for what there charging these days for computers I expect it to be perfect, thats just me so BACK OFF.
 
If I had a dead pixel I would bring it back too.
Why risk more after the 14 day period?
I called Apple with a dead pixel on a 15" they said bring it back and get another one.
Once you know where that dead pixel is your eyes see it all the time.
 
when i bought my iwork 08 from them, the next week iwork 09 came out. i called corp best buy since the store had their policies of no returns on open software.

best buy corp said no problem and sent me a gift card to get the iwork 09 with tax, so basically i got it for free, and i got to keep the iwork 08

i buy all my stuff from best buy, they are great
 
MaxxTraxx said:
Not even close.

1 Dead Pixel is not the end of the world. Heck, as I'm writing this I see a newly discovered dead pixel. Its so small its barely noticeable.

I would understand returning for more than 1 dead pixel, but 1? Really?
Click to expand...

Some folks just want the most for the money :D
It's alright, what he's done is done, can't be undone. :D
 
Most people can't even see one dead pixel. What they actually see is 2 or 4 together with little to no room surrounding them, which looks like one majorly noticeable pixel. I have missed dead individual pixels before, they are just too tiny to see.
 
Yeah, I know some of you will accuse me of being petty for returning a perfectly good computer with 1 dead pixel. The pixel, unfortunately, was at a place on my screen where I saw it every day, every time I looked at the screen, and I thought to myself, I'm paying a premium for a premium product, so it should be perfect. If I had bought a $300 dollar black Friday special at Best Buy, that would be a completely different story.

Besides, during the 14 day period, it's my right, after that, Apple and Best Buy both would just tell me to F* off.
 
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