Hate my new imac 27" nothing works properly!

alentaigne

macrumors newbie
Original poster
Dec 8, 2009
2
0
...Even as I have been typing this, keyboard connection has been lost TWICE. It is almost impossible to type anything - takes AGES - have to keep checking to see if screen has been filled with dots or whichever was the last letter successfully typed before either MOUSE or KEYBOARD lost connection. Then, there is the problem of the flickering screen - for an hour after start up each morning: screen flickers, blacks out, horizontal lines etc... Oh, and why does it need my finger on the start button at the back for TWO MINUTES before it actually deigns to start? (sometimes, I have to do even THIS twice!)
I was so excited before I bought this computer, now, I just feel duped. Nearly £1400 for THIS. Jokes on me, I think...
 

DoFoT9

macrumors P6
Jun 11, 2007
17,494
26
Singapore
wow... it really does sound like a dud! take it back and you will receive a full replacement. i didnt get the bluetooth keyboard because what is the use when its sitting 1m away from the computer itself? my mouse doesnt drop out though.

get a replacement!!
 

Heilage

macrumors 68030
May 1, 2009
2,592
0
First of all, the price doesn't decide wether or not you have a faulty product. So stop complaining.


Second, since you seem to have a motherboard issue, I hope it's less than ten days since you bought it, since you then can claim DOA and get an entirely new computer.
 

DoFoT9

macrumors P6
Jun 11, 2007
17,494
26
Singapore
Second, since you seem to have a motherboard issue, I hope it's less than ten days since you bought it, since you then can claim DOA and get an entirely new computer.
how on earth do you arrive at that conclusion?

bluetooth dropping out + screen flickers doesnt necessarily = motherboard issues.
 

Heilage

macrumors 68030
May 1, 2009
2,592
0
how on earth do you arrive at that conclusion?

bluetooth dropping out + screen flickers doesnt necessarily = motherboard issues.
If we separate the issues and corrolate them with the previous known errors.

Screen flickers/horizontal stripes/artifacts are _not_ a graphical issue, as we first thought. It is the motherboard. It's strange, I know, but we discovered this about a week after release when the first 27" came into the shop.

The bluetooth board is pretty much the same as in other models, and there is no evidence to suggest that they have any issues on production level. The motherboard is the most common faulty part in the new iMacs.
 

DoFoT9

macrumors P6
Jun 11, 2007
17,494
26
Singapore
If we separate the issues and corrolate them with the previous known errors.

Screen flickers/horizontal stripes/artifacts are _not_ a graphical issue, as we first thought. It is the motherboard. It's strange, I know, but we discovered this about a week after release when the first 27" came into the shop.

The bluetooth board is pretty much the same as in other models, and there is no evidence to suggest that they have any issues on production level. The motherboard is the most common faulty part in the new iMacs.
seems logical then. ;)

ps i was under the impression it was 14days as well...
 

alentaigne

macrumors newbie
Original poster
Dec 8, 2009
2
0
Hellage

I really don't need you to tell me to 'stop complaining'. And no, price doesn't determine whether or not a product has a fault but it should certainly be an indication of quality. And we don't usually expect products priced at this level to have quite so many faults, do we?
 

Heilage

macrumors 68030
May 1, 2009
2,592
0
I really don't need you to tell me to 'stop complaining'. And no, price doesn't determine whether or not a product has a fault but it should certainly be an indication of quality. And we don't usually expect products priced at this level to have quite so many faults, do we?
Doesn't matter what you payed, the one you got is still faulty. It can happen to anyone.


I will, however, say that the new generation of iMacs seem to have skipped the entire quality control stage. Problems all over. I might be waiting for a new revision before buying one.
 

DoFoT9

macrumors P6
Jun 11, 2007
17,494
26
Singapore
Doesn't matter what you payed, the one you got is still faulty. It can happen to anyone.


I will, however, say that the new generation of iMacs seem to have skipped the entire quality control stage. Problems all over. I might be waiting for a new revision before buying one.
FWIW, mine is PERFECT. cannot fault it (apart from 2 dead pixels)
 

quagmire

macrumors 603
Apr 19, 2004
6,255
1,063
If we separate the issues and corrolate them with the previous known errors.

Screen flickers/horizontal stripes/artifacts are _not_ a graphical issue, as we first thought. It is the motherboard. It's strange, I know, but we discovered this about a week after release when the first 27" came into the shop.

The bluetooth board is pretty much the same as in other models, and there is no evidence to suggest that they have any issues on production level. The motherboard is the most common faulty part in the new iMacs.
You might want to tell Apple that then as they apparently have no clue still of what is causing the flicker. As the executive relations guy my friend talked to said engineering wants his iMac.
 

mileslong

macrumors 6502
Apr 29, 2005
491
4
Newport Beach, CA
I hate that so many are having issues with their new 27" imacs. mine is flawless and is super fast (see geekbench stats along with my 24"imac stats)

the only thing that is driving me crazy is that i can't get windows 7 to install in bootcamp, i have had 7 betas installed from the begining in my 24" with no problems but it just won't install with the new processor for some reason, im sure its some driver issue but i can't figure it out. it installs in parallels and is running fine but i prefer to use bootcamp instead.

the screen is awesome and its the fastest computer i have ever used. you really notice it when running apps like photoshop or when installing programs etc.
 

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DoFoT9

macrumors P6
Jun 11, 2007
17,494
26
Singapore
the only thing that is driving me crazy is that i can't get windows 7 to install in bootcamp, i have had 7 betas installed from the begining in my 24" with no problems but it just won't install with the new processor for some reason, im sure its some driver issue but i can't figure it out. it installs in parallels and is running fine but i prefer to use bootcamp instead.
same here. tried to install x64 win7 today to no avail. i wish apple would hurry up and give us some suport

the screen is awesome and its the fastest computer i have ever used. you really notice it when running apps like photoshop or when installing programs etc.
yup :D fastest thing ive ever had too! its incredible!
 

kittiyut

macrumors regular
Oct 28, 2007
234
1
the only thing that is driving me crazy is that i can't get windows 7 to install in bootcamp, i have had 7 betas installed from the begining in my 24" with no problems but it just won't install with the new processor for some reason, im sure its some driver issue but i can't figure it out. it installs in parallels and is running fine but i prefer to use bootcamp instead.
Hmmm... that's odd, I have no problems installing Win 7 64bit on mine (i7) (well, just one snag - had to delete an ati driver for installation to complete)

For me, everything is perfect, except for the yellow tinge on the bottom half. So I'm getting it replaced.
 

aristobrat

macrumors G5
Oct 14, 2005
12,244
1,312
I really don't need you to tell me to 'stop complaining'. And no, price doesn't determine whether or not a product has a fault but it should certainly be an indication of quality. And we don't usually expect products priced at this level to have quite so many faults, do we?
No mass manufacturer that I'm aware of has figured out a way to produce only products that are 100% perfect.

Not Apple. Not Sony (who sells in the same price-point at Apple). Not BMW. Not Mercedes. You get the gist.

I'm sorry that you got a defective iMac. It happens. Take it back and have it replaced. If you bought it from Apple directly, there's a pretty good chance that they'll take good care of you, which is my only expectation when it comes to buying a product (that if the product has an issue, the manufacturer will take care of it).
 

mileslong

macrumors 6502
Apr 29, 2005
491
4
Newport Beach, CA
Hmmm... that's odd, I have no problems installing Win 7 64bit on mine (i7) (well, just one snag - had to delete an ati driver for installation to complete)
you know i tried deleting that driver as well but it still didn't work. did you use a secondary monitor or anything?
 

lindsayanng

macrumors 68000
May 4, 2008
1,515
1
East Haven, CT
Artisobrat-
great post.. at that price point you can't expect every product to be 100% perfect, which means someone has to get the crappy one. What you CAN expect is great customer service and the possibility for the quickest possible solution.. which is what you will get.

Again.. this is all assuming that you didn't wait 14 days.. i wouldn't have kept that computer for more that 1 day. First couple hours I would have been on my way back to the apples tore
 

MacHamster68

macrumors 68040
Sep 17, 2009
3,252
3
so in my opinion you have the right to be unhappy if your iMac comes with flaw`s , and you have every right to complain about that

and i would expect a higher quality if i would buy a computer for next to £2000 , if i cant expect the higher quality what is the point of buying a £2000
computer ?
showing of how much money i can waste?
it may sound rude ,but if i would spend next to £2000 i would feel ripped of it it comes with all these flaws

ok i`m a lucky one because i cant afford to spend that much money on a computer , so i have to wait about 3 years when they come into the price range i can afford , by then all the bad ones are filing up landfill sites already or had the bad parts replaced when the owners had cared to take out extended warranties and apple care
 

lindsayanng

macrumors 68000
May 4, 2008
1,515
1
East Haven, CT
So essentially, MacHamsters, you are expecting Apple to have a literally PERFECT assembly line with no flaws in their computers - which they put out 2.2 MILLION computers.

So you believe that out of 2.2 MILLION computers, there should not be one computer that arrives flawed at the price point of $2000.00

The only time you can expect that kind of perfection is on limited editing, hand made/tested pieces. Like the above guy said.. you buy a car for $250,000 and you can still get a flaw.. its a product made on an assembly line. Not every product can be tested, which means there's a possibility for a flaw in a handful. They only test one every few hundred (or more).

Stop feeling so darn entitled.. These computers that are priced at $2000 are GREAT quality. The average quality of these computers well surprises many others at it's price point. Quality is generally based on the unit as it should be.. not on how it arrives with weird manufacturing specs. The BUILD quality can be off.. but overall they are high quality computers
 

slicecom

macrumors 68020
Aug 29, 2003
2,058
90
Toronto, Canada
Ten, actually, if my memory serves me correct. At least that's the timeframe from point of purchase to where we report it as DOA.
I'm pretty sure any Mac bought after October 31st can be returned until January 8th thanks to Apple's extended return period for Christmas.
 

MacHamster68

macrumors 68040
Sep 17, 2009
3,252
3
So essentially, MacHamsters, you are expecting Apple to have a literally PERFECT assembly line with no flaws in their computers - which they put out 2.2 MILLION computers.

So you believe that out of 2.2 MILLION computers, there should not be one computer that arrives flawed at the price point of $2000.00

The only time you can expect that kind of perfection is on limited editing, hand made/tested pieces. Like the above guy said.. you buy a car for $250,000 and you can still get a flaw.. its a product made on an assembly line. Not every product can be tested, which means there's a possibility for a flaw in a handful. They only test one every few hundred (or more).

Stop feeling so darn entitled.. These computers that are priced at $2000 are GREAT quality. The average quality of these computers well surprises many others at it's price point. Quality is generally based on the unit as it should be.. not on how it arrives with weird manufacturing specs. The BUILD quality can be off.. but overall they are high quality computers
aehm do you want to say that iMac`s are not build by elves and fairies instead they are build by ordinary human beings :eek:
and the people who received one with flaws only had been unlucky to pick one which slipped through unchecked :eek:
didn`t know buying a computer is like buying a lottery ticket