So, my new UMPB arrived last month. About three weeks later, I noticed a dead/stuck pixel towards the top of the screen. This pixel was visible only on a very bright white screen and didn't bother me a lot. I decided to call Apple and tell them about it anyway so that they have it on record. At this point, I was already out of the 14 day remorse period so didn't expect anything to happen. I called Apple and they said why don't you take it down to the Apple store, just so that someone can take a look. I said, ok, no harm doing that.
So a week after that (I couldn't go earlier, plus I wasn't really hoping for anything), I go to an apple store, and a genius looks at the MBP and he says, "Nah, I am not impressed with the trouble the phone guys have put you through. They should never have asked you to come all the way over for such a new machine". So he goes ahead and calls Applecare, takes my credit card details (to hold a charge for the second machine), and asks them to send out a replacement. He also tells me that he would have just replaced the machine there and then had it not been bought online under an employee purchase scheme.
And two days later, I have my new MBP. So now I have five days to transfer all my data and send back the first MBP (which they will come and collect when I call them!)
All in all, WOW! Apple agreed to take back a whole machine for an almost un-noticeable dead pixel close to some corner. I AM IMPRESSED !!!
So far, APPLECARE ROCKS !!!
So a week after that (I couldn't go earlier, plus I wasn't really hoping for anything), I go to an apple store, and a genius looks at the MBP and he says, "Nah, I am not impressed with the trouble the phone guys have put you through. They should never have asked you to come all the way over for such a new machine". So he goes ahead and calls Applecare, takes my credit card details (to hold a charge for the second machine), and asks them to send out a replacement. He also tells me that he would have just replaced the machine there and then had it not been bought online under an employee purchase scheme.
And two days later, I have my new MBP. So now I have five days to transfer all my data and send back the first MBP (which they will come and collect when I call them!)
All in all, WOW! Apple agreed to take back a whole machine for an almost un-noticeable dead pixel close to some corner. I AM IMPRESSED !!!
So far, APPLECARE ROCKS !!!