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Haunting application crashes.. NVIDIA driver or hardware issue?

gr8bob said:
From the service menu and screen characteristics (orange tinge at extreme angle), it seems to be an S-IPS panel. And yes.. it has some colour banding on some gradients. Bought it this year from Dell with 4 years of warranty :rolleyes:.. I wonder how are they going to do with it if it go kaput anytime soon.. (touchwood)

Shouldn't be an issue with the display connected should it?
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What does your serial end in--P = PVA, S = S-IPS.

And no it's not the display; I was just curious because I have the same monitor with S-IPS.
 
alphaod said:
What does your serial end in--P = PVA, S = S-IPS.

And no it's not the display; I was just curious because I have the same monitor with S-IPS.
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It ends with a "T" (alphabet "T").. it's a REV04 apparantly they've hidden the code?
 
gr8bob said:
THIS machine is already a BRAND NEW replacement machine (sealed and delivered from Apple with full retail box) for my last MacBook Pro (2.2Ghz Merom/Santa Rosa) that had a logic board replacement (and some f-up done by the service centre).

It goes like below:

1. MacBook Pro (2.2Ghz Merom/Santa Rosa/128MB VRAM)
- 3rd month of usage, NVChannel(GL) errors
- 5th month of usage, graphic texture corruption
- Did a logic board replacement. Service note onboard TEMP sensor faulty
- problem not fixed, texture corruption still happens, condition was even worse than it was before taken into service..
- brought it in for another service
- machine got screwed up by the service centre.. WTF??​
2. Replaced with MacBook Pro (2.4GHz Penryn/Santa Rosa/256MB VRAM)
-this is where I'm at NOW..​
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Well tell them the issue and send it back ask for another replacement and that its not acceptable.

I'm sure there is something wrong with the logic board, maybe not a gpu issue but something else in the logic board's fault.
 
jjahshik32 said:
Well tell them the issue and send it back ask for another replacement and that its not acceptable.

I'm sure there is something wrong with the logic board, maybe not a gpu issue but something else in the logic board's fault.
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There's no point on keep changing and replacing them because in the end they're all faulty or have problems down the line eventually..

ilifecomputer said:
Dell just released an update to the broken nvidia problem:
http://direct2dell.com/one2one/archive/2008/07/25/nvidia-gpu-update-for-dell-laptop-owners.aspx

The message solidifies information that the 8600m is also affected by this material failure. Some of the systems listed as affected (including the Vostro 1710, which has an optional 8600 as its only discrete option), have the card and I think we now have reason to be concerned. So, apple, what's going to happen?
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Jackpot.. I'm going to give Apple a call, ask them, show them the website, and see how they are going to respond to that!

It's just more than a coincidence that I'm experiencing 3 lemons in a row. It's all been a conspiracy all this while and Apple has yet to done anything..
 
gr8bob said:
There's no point on keep changing and replacing them because in the end they're all faulty or have problems down the line eventually..



Jackpot.. I'm going to give Apple a call, ask them, show them the website, and see how they are going to respond to that!

It's just more than a coincidence that I'm experiencing 3 lemons in a row. It's all been a conspiracy all this while and Apple has yet to done anything..
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I'm so glad that I sold my Mbp in the nick of time :)

I knew since apple's switch to the intel that their hardware is the same with no exceptions.

I hope apple covers after warranty repair, I only sold now to just get most of my money back now and just don't want to deal with the inevitable GPU issue at all.
 
they may. Out of warranty Powermac G5s with leaking cooling systems are covered under Customer Satisfaction. Applecare or not. We get a lot of these fried G5s and they most likely have leaking processors, or cooling systems, rather.

in fact where i work we just ordered a new PSU, Logic board, processor, and a few misc. parts like the absorbent pad all covered under "CS". This computer was out of warranty. I've also had a friend who had an out of warranty PowerMac G5 and complained to an apple store manager saying that he (my friend) didnt design the computer to have a cooling system that had mass failures, indicated by the move to go with conventional air cooling on later models. He left with an 8 Core Mac Pro.
 
gr8bob said:
It ends with a "T" (alphabet "T").. it's a REV04 apparantly they've hidden the code?
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No I have a A04, I don't think you're reading the S/N; it should be in this format: xx-xxxxxx-xxxxx-xxx-xxxX (the last here should be a 'L' or a 'S' (not 'P' as I stated before.
 
e12a said:
they may. Out of warranty Powermac G5s with leaking cooling systems are covered under Customer Satisfaction. Applecare or not. We get a lot of these fried G5s and they most likely have leaking processors, or cooling systems, rather.

in fact where i work we just ordered a new PSU, Logic board, processor, and a few misc. parts like the absorbent pad all covered under "CS". This computer was out of warranty. I've also had a friend who had an out of warranty PowerMac G5 and complained to an apple store manager saying that he (my friend) didnt design the computer to have a cooling system that had mass failures, indicated by the move to go with conventional air cooling on later models. He left with an 8 Core Mac Pro.
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Well, not a lot of people like to go through all those trouble to get a replacement machine. Some of them could simply afford to buy a new machine outright and chuck the old one away..

And it's not a smooth sailing procedure to go through these replacement route though. Since there is no Apple store around my area, I had to go through several authorized service centre and apple customer relations to get my machine replaced. In the end it took up to a whole month to get the replacement machine back. Just that one whole week of machine downtime had already resulted in loads of lost in productivity..

alphaod said:
No I have a A04, I don't think you're reading the S/N; it should be in this format: xx-xxxxxx-xxxxx-xxx-xxxX (the last here should be a 'L' or a 'S' (not 'P' as I stated before.
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I'll have a look at the serial number again when I'm back at home later..
 
alphaod said:
No I have a A04, I don't think you're reading the S/N; it should be in this format: xx-xxxxxx-xxxxx-xxx-xxxX (the last here should be a 'L' or a 'S' (not 'P' as I stated before.
Click to expand...

It ends with an "L", with a service menu code "RT803"/S-IPS LG.Philips LM201W01

I guess I was lucky?
 
My nvidia 8600M GT in my Macbook pro just died yesterday. My warranty ended 8 day ago. Way the go nvidia. I wonder if apple is going to do anything about it?
 
jaxss said:
My nvidia 8600M GT in my Macbook pro just died yesterday. My warranty ended 8 day ago. Way the go nvidia. I wonder if apple is going to do anything about it?
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I'd reckon you could still get your logic board replaced for free. Just show them some supportive evidence that the GPU is faulty all along and I'd expect them to have the logic board replaced at their own cost..
 
I just called polish apple service line and they gave me 30 day warranty extension!!! Tomorrow I'm bringing my mbp to service. I talk to the guy and he told me that they know something is wrong. There maybe a recall someday, he said.
 
Hey gr8bob, remember me from my NVChannel errors thread?

My story is that my machine went in for service and had the logic board replaced. That gave me more NVC errors and occasionally graphical artifacts on both screens although it did happen when I wasn't using an external. This was on 10.5.4 and so the replacement logic board made my problem worse.

I brought the machine back to the store who said they would replace the MLB again. I got a call from them 9 days later saying they were going to give me a new one because they couldn't fix mine. I'll let you know how it goes when I get it. For the moment I'm MBPless.

It seems the only fix is another replacement. Make sure you have screenshots of the errors that you are having.
 
megageorge said:
Hey gr8bob, remember me from my NVChannel errors thread?

My story is that my machine went in for service and had the logic board replaced. That gave me more NVC errors and occasionally graphical artifacts on both screens although it did happen when I wasn't using an external. This was on 10.5.4 and so the replacement logic board made my problem worse.

I brought the machine back to the store who said they would replace the MLB again. I got a call from them 9 days later saying they were going to give me a new one because they couldn't fix mine. I'll let you know how it goes when I get it. For the moment I'm MBPless.

It seems the only fix is another replacement. Make sure you have screenshots of the errors that you are having.
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Yes I do remember.. that was back on my first machine that got NVChannel(GL) errors. The way you've put it, it seems like exactly what's happening to my machine (my machine came back even worse than before I checked it in), except that I'm on my new replacement machine, and yet it IS STILL happening (crashes, texture corruption).

I've just spoken to one of Apple's higher-level tech support guys and I gave them the link to my gallery of NVIDIA crap. They've open up another case for me and hopefully will be looking into solving this issue soon.
 
Rumours are going round that all MBP graphics chips are faulty, but the issues are heat related, and so I don't think that ours are experiencing that problem.

There is a possiblity that you've just been unlucky twice, or maybe the issue is software related (I'm not saying software is causing the artifacts, more like some software is breaking the GPU, which then acts funny. I don't know if that is possible though). Did Apple copy over all your data from your old machine when you got the new one? Have you done an erase and install on either machine?

Obviously not all MBPs have this problem, so why is it happening to me and you, even after repairs and, in your case, a replacement?
 
megageorge said:
Rumours are going round that all MBP graphics chips are faulty, but the issues are heat related, and so I don't think that ours are experiencing that problem.

There is a possiblity that you've just been unlucky twice, or maybe the issue is software related (I'm not saying software is causing the artifacts, more like some software is breaking the GPU, which then acts funny. I don't know if that is possible though). Did Apple copy over all your data from your old machine when you got the new one? Have you done an erase and install on either machine?

Obviously not all MBPs have this problem, so why is it happening to me and you, even after repairs and, in your case, a replacement?
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I don't think it is purely a software-based problem. Partly maybe due to crappy NVIDIA drivers, partly due to the hardware itself I would say?

I did tried multiple erase and installs prior sending my machine back. The new replacement unit came brand new, but I did an erase and install anyway.
So I can safely assume that it isn't software-related issues.

Mine was two repairs (one logic board swap), which they couldn't solve the problem and ended up making it worse so I complained to Apple and they (Apple) gave me a new machine.. which somehow STILL carry the glitches.
 
Start a new day with more crashes and NEW crashes..

This time it happened EXACTLY after 17 minutes of FrontRow music playback. Switch to FrontRow while playing a QuickTime/AVI + DivX movie in full screen mode, this time, WITHOUT any devices attached (no output via DVI either).

When FrontRow screen went blank, I tried exiting it, it stopped responding for 10 seconds, after which the desktop appeared.

Managed to quit the previous full screen QuickTime movie, opened up "Utilities" folder in Finder, and BAM..



It responded to keystrokes every 30 seconds (that's why it still has that keyboard backlight change icon).. and eventually it doesn't respond at all. Had to force a restart in the end.



A NEW error that goes with the NVChannel(GL) errors.. seems like my MBP is disintegrating itself by the day..
 
gr8bob said:
Start a new day with more crashes and NEW crashes..

This time it happened EXACTLY after 17 minutes of FrontRow music playback. Switch to FrontRow while playing a QuickTime/AVI + DivX movie in full screen mode, this time, WITHOUT any devices attached (no output via DVI either).

When FrontRow screen went blank, I tried exiting it, it stopped responding for 10 seconds, after which the desktop appeared.

Managed to quit the previous full screen QuickTime movie, opened up "Utilities" folder in Finder, and BAM..



It responded to keystrokes every 30 seconds (that's why it still has that keyboard backlight change icon).. and eventually it doesn't respond at all. Had to force a restart in the end.



A NEW error that goes with the NVChannel(GL) errors.. seems like my MBP is disintegrating itself by the day..
Click to expand...

I've had the problem in the first screenshot before, exactly the same. I'm getting mine back tomorrow and I'll post the PDF of all the problems and screenshots I have. Looks like your only hope is to get another exchange.

BTW, do you have a hi-res screen?
 
If I buy a MBP tomorrow do you think Apple has made any changes to correct this problem?
 
megageorge said:
I've had the problem in the first screenshot before, exactly the same. I'm getting mine back tomorrow and I'll post the PDF of all the problems and screenshots I have. Looks like your only hope is to get another exchange.

BTW, do you have a hi-res screen?
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Sigh, I've contacted a higher level Apple tech support and waiting a reply from them and the Apple engineers. Going to see what can be done after that..

Mine's a 15.4" MBP so it only has a standard 1440x900 screen.
Rivix said:
If I buy a MBP tomorrow do you think Apple has made any changes to correct this problem?
Click to expand...

I wouldn't count on it.. you might be lucky with one's that doesn't have a problem, but deep down inside, I believe that EVERY single one is botched.
 
gr8bob said:
Sigh, I've contacted a higher level Apple tech support and waiting a reply from them and the Apple engineers. Going to see what can be done after that..

Mine's a 15.4" MBP so it only has a standard 1440x900 screen.


I wouldn't count on it.. you might be lucky with one's that doesn't have a problem, but deep down inside, I believe that EVERY single one is botched.
Click to expand...

I would think by now though that apple has stopped manufacturing the current macbook pro line and are trying to sell the rest of the stock that they still have.

And that's still messed up in its own little way...
 
As promised, here is my PDF with all my screenshots etc. in:

http://www.loocubicle.co.uk/collectionofstuff/foreveryone/mbp.pdf

Most of it is just pictures of the console but some of it has screenshots of graphic glitches etc.

My new MBP seems to be without problem, aside from the fact that it will sometimes randomly freeze up for a second or two and give this error in the console:

04/08/2008 13:10:41 /usr/libexec/hidd[38] IOHIDEventQueueEnqueue: Error enqueuing memory. (0xe00002e8)

No graphical errors yet though.
 
megageorge said:
As promised, here is my PDF with all my screenshots etc. in:

http://www.loocubicle.co.uk/collectionofstuff/foreveryone/mbp.pdf

Most of it is just pictures of the console but some of it has screenshots of graphic glitches etc.

My new MBP seems to be without problem, aside from the fact that it will sometimes randomly freeze up for a second or two and give this error in the console:

04/08/2008 13:10:41 /usr/libexec/hidd[38] IOHIDEventQueueEnqueue: Error enqueuing memory. (0xe00002e8)

No graphical errors yet though.
Click to expand...
That is just awful.. I'm an thoroughly tired with my MacBook Pro. If Apple is not taking any proper action on this issue, it'll be bye bye to my Mac and so it the unregistered Apple Care protection plan. I'd rather bite the dust than live with this kind of issue every day.

I CAN'T TAKE THIS ANYMORE! :mad: Aaarrrgh..
 
Hey, guess what just happened?

I was in Photoshop with quite a large file (3500 x 2500 ish) and my machine started acting slow. I try to check if something is eating CPU cycles and am faced with this:

20080807-3dq4euhwe1tsxf16ps1hhrh61.png


I try to save my Photoshop work but the system completely freezes as I try to.

The crash happened at 23:10, but strangely, any events from that time are completely missing from the sys log. Could it be that the Console is trying to hide this events from us. Maybe it is trying to hide Apple's dodgy GPUs?

20080807-cjtuntmiqahawb3mks1b7hpxmd.png


I honestly don't know what to do now - I could try and keep sending this in for repair, or I can give up, ask for a refund (which I doubt they'll give me) and buy a nice Thinkpad or something, because this is ridiculous.

EDIT: Sorry, I forgot to add - This is my NEW, replacement machine. Also, the fans did start spinning quite fast after the machine and screen had frozen.
 
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