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Have I been ripped off?

A

AnotherVU

macrumors newbie
Original poster
Aug 8, 2014
4
0
I paid to have a new battery installed in my iPhone 4S today and it didn't seem to make much of an improvement. After a bit of searching I found iBackupBot seems to give a display of battery life and charge cycles.

For my phone it reads

CycleCount: 452
DesignCapacity: 1430
FullChargeCapacity: 1071
Status: Success
BatteryCurrentCapacity: 97
BatteryIsCharging: true
ExternalChargeCapable: true
ExternalConnected: true
FullyCharged: false
GasGaugeCapability: true

Does anyone know if iBackupBot is accurate for this information and if so does the CycleCount of 452 mean I have been ripped off and they have put a second hand battery in? Or does the CycleCount not reset?
It seems off that the FullChargeCapacity is down at 1071 anyway.
 
To the best of my knowledge the cycle count is accurate. Download Battery Doc in the App Store to confirm.
Where did you get the battery replaced?
 
Not at the Apple store, it was a high street shop that specialises in phone repairs.
 
AnotherVU said:
Not at the Apple store, it was a high street shop that specialises in phone repairs.
Click to expand...

There was another guy in here who sent it in to a place online and got it back. Same issue. Seemingly not a new battery.

I had a home button replaced and the front camera didn't work after that.

If you're going to have anyone open an iPhone, go to the Apple store.
 
Aside from one of the techs at an Apple store, I wouldn't trust anyone other than myself to replace a battery. Just buy one online and do the job yourself in future. It's so easy on the 4S, all you need is the tiny screwdriver for the two screws near the charging port. That's it. Oh and a new battery...
 
I had a positive report from someone else who used them, I won't be so trusting again. I'll pay them another visit tomorrow and see what they say about it.
 
High probability you got a used battery. Nice profit center for the shop -- at your expense. Keep us updated on their response.
 
Go back to the shop and tell them what you've found out about the battery. I'll bet the will do the job right 2nd time.
 
iBackupBot is pretty accurate... looks like they didn't do anything...
iphone batteries are so cheap no one bothers with second hand batteries... they just didn't do anything
 
They offered to replace the battery again for free but I asked for a refund instead as they refused to give me some money back from the original replacement charge for the inconvenience. They put the original battery back in and gave me my money back. They denied the battery was second hand despite the evidence.

It costs twice as much from the Apple store and I am looking at upgrading when the new iPhones came out so I was looking for a cheap bridge until then. It is a shame they can't be honest as they must be making a fortune from five minutes work anyway.
 
Ifixit.com sells new batteries with all the tools required to do it. I've used them twice, both times the batteries had a 1 cycle count which is probably me plugging it in to check it.
 
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