Have I been ripped off?

Discussion in 'iPhone' started by AnotherVU, Aug 8, 2014.

  1. AnotherVU macrumors newbie

    Aug 8, 2014
    I paid to have a new battery installed in my iPhone 4S today and it didn't seem to make much of an improvement. After a bit of searching I found iBackupBot seems to give a display of battery life and charge cycles.

    For my phone it reads

    CycleCount: 452
    DesignCapacity: 1430
    FullChargeCapacity: 1071
    Status: Success
    BatteryCurrentCapacity: 97
    BatteryIsCharging: true
    ExternalChargeCapable: true
    ExternalConnected: true
    FullyCharged: false
    GasGaugeCapability: true

    Does anyone know if iBackupBot is accurate for this information and if so does the CycleCount of 452 mean I have been ripped off and they have put a second hand battery in? Or does the CycleCount not reset?
    It seems off that the FullChargeCapacity is down at 1071 anyway.
  2. sunking101 macrumors 604


    Sep 19, 2013
    To the best of my knowledge the cycle count is accurate. Download Battery Doc in the App Store to confirm.
    Where did you get the battery replaced?
  3. AnotherVU thread starter macrumors newbie

    Aug 8, 2014
    Not at the Apple store, it was a high street shop that specialises in phone repairs.
  4. chupachup macrumors 6502

    Sep 1, 2013
    There was another guy in here who sent it in to a place online and got it back. Same issue. Seemingly not a new battery.

    I had a home button replaced and the front camera didn't work after that.

    If you're going to have anyone open an iPhone, go to the Apple store.
  5. sunking101 macrumors 604


    Sep 19, 2013
    Aside from one of the techs at an Apple store, I wouldn't trust anyone other than myself to replace a battery. Just buy one online and do the job yourself in future. It's so easy on the 4S, all you need is the tiny screwdriver for the two screws near the charging port. That's it. Oh and a new battery...
  6. AnotherVU thread starter macrumors newbie

    Aug 8, 2014
    I had a positive report from someone else who used them, I won't be so trusting again. I'll pay them another visit tomorrow and see what they say about it.
  7. Velin macrumors 65816


    Jul 23, 2008
    Hearst Castle
    High probability you got a used battery. Nice profit center for the shop -- at your expense. Keep us updated on their response.
  8. nostresshere macrumors 68030

    Dec 30, 2010
    Yea, I could imagine shops get busted up phones and recycle the batteries.
  9. ET iPhone Home macrumors 68040

    ET iPhone Home

    Oct 5, 2011
    Orange County, California USA
    How much did you save? Why not just get it from Apple?
  10. 12vElectronics macrumors 68040


    Jul 19, 2013
  11. nox5 macrumors 6502

    Oct 16, 2013
    Go back to the shop and tell them what you've found out about the battery. I'll bet the will do the job right 2nd time.
  12. jaenicky macrumors member

    Feb 15, 2013
    iBackupBot is pretty accurate... looks like they didn't do anything...
    iphone batteries are so cheap no one bothers with second hand batteries... they just didn't do anything
  13. AnotherVU thread starter macrumors newbie

    Aug 8, 2014
    They offered to replace the battery again for free but I asked for a refund instead as they refused to give me some money back from the original replacement charge for the inconvenience. They put the original battery back in and gave me my money back. They denied the battery was second hand despite the evidence.

    It costs twice as much from the Apple store and I am looking at upgrading when the new iPhones came out so I was looking for a cheap bridge until then. It is a shame they can't be honest as they must be making a fortune from five minutes work anyway.
  14. cynics macrumors G4

    Jan 8, 2012
    Ifixit.com sells new batteries with all the tools required to do it. I've used them twice, both times the batteries had a 1 cycle count which is probably me plugging it in to check it.
  15. Mr_Brightside_@ macrumors 68030


    Sep 23, 2005
    The 4/4S batteries are also really easy to replace :)

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