Have I given TuneRanger a fair shake?

Discussion in 'iPod' started by mas90guru, Sep 6, 2008.

  1. mas90guru macrumors member

    Dec 30, 2007
    I just purchased TuneRanger which the slick advertising promises will sync iTunes libraries on my desktop and laptop.

    From my initial impression:

    1. No product manual
    2. Do downloadable manual
    3. Online knowledgebase specific to TuneRanger seems to have only 5 support questions

    I'm totally unimpressed and ready to get my money back.

    This doesn't even address the questions that I have regarding the product appearing not to do anything other than spin through a lenghthy list of files that it will attempt to sync.

    Is this a widely used program and are people using it successfully?

    I want to make sure I'm not missing some area of the support site that maybe has resources I should/could be using.

  2. mas90guru thread starter macrumors member

    Dec 30, 2007

    Did discover just now that clicking the "?" in the lower right seems to bring up a product manual for TuneRanger.
  3. Flynnstone macrumors 65816


    Feb 25, 2003
    Cold beer land
    I've been looking at this program or something similar.
    Anyone have preferences ?
  4. mas90guru thread starter macrumors member

    Dec 30, 2007
    I went to the site to review their refund policy:

    Smith Micro does not provide refunds for electronically downloaded products where there is a trial version available. Available trial versions can be found by going to our Downloads Page.

    I am unable to follow their Downloads link to see if there is a free trial for TuneRanger (I'm guessing not).

    And then further down on the page about requesting a refund is this:

    All returns are subject to a processing fee of $9.95 regardless of the reason for return.

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