Sorry this is kind of long, but it will be my last rant to Apple. Just wanted to get some steam off! This could be just the Apple Store I'm at! Ok, first I have my Mac Pro dies on me in 2 weeks, fresh out of the box ship from Apple Online Store! Take it to Apple Store and ended up waiting a month and a half to finally get another Mac Pro! My Mac Pro doesn't turn on so they order new circuit board and a power supply parts thinking power problem, which Apple don't stock extra. Find out I have to wait 1 month for them to get the parts. Only to find out it wasn't the problem. Then they said they gonna get me a new Machine instead. After a fews days, I call in and ask them if they need to know the spec of my Computer to get another one, but they brush me off by saying they know what they are doing, and all I have to do is just sit back and wait for the call. Great! 3 weeks have pass and they havent call. I find it strange and call them, they told me it was delay because they order a wrong Machine. They say mine was custume built machine and have bluetooth, etc. etc. Yeah no ****! I already ask them if they need to know my Computer spec, but no they just want to be smartass! So I have to wait another weeks for a new one to arrive. It finally come and I was able to pick it up. The least they could do for me is free upgrade for what they have put me through! Like take Ram from the dead machine and put in mine, but no. I get the same Computer back. Thought my problem was solved just yet... Then come the 23 ACD I bought. First one got severe uneven back lighting. Take it to them and they brush me off by saying they have to look it overnight. I call them next morning just to find out one of the Apple Genius give me some BS crap like "All Apple monitor is like this! What you seeing is the backlight!" How lame! I refused to keep it after spending a 1k on this monitor! I have taken it them multiple times without any success. Finally I was lucky and brought it in when they were so busy that days. I take pictures to show them, and I demand them to look it in the back room. Their back room was full and busy so they swap it. Thanks god! Find out I get the same problem. To make it short I was on my 3rd one, when they finally not let me exchange anymore! My 3rd one was the worst one of them all! It have severe uneven lighting, pink color hue, colors discoration from right to left, and it have 3 dead pixels! I spend over 1 hours with them to convince them to let me exchange for another one. Find out they won't let me do it, even the manager come out and give me a hard time by saying they have to send it back to the factory to Calibrate it which could take weeks. Damn no thanks, I decided it not worth it so I return it, but they charge me $100 stocking fees even if it a defect. Even though they refuse to believe it by saying they don't see it. Okay, the funny things is none of them know anything about Computer tech stuff. The manager even told me he know me, and he say his team and him did a good job for me when my Computer doesn't turn on. He said I have a Mac Pro G5. Yes that what he said, and he swap me a Mac Pro Xeon, stating I get a free upgrade! What complete BS! Mine was already a Mac Pro Xeon. It's the exact same spec! I tell them this and he opologized. I left the store very unhappy lost $100 and a lot of my times and effort. I even go there in the middle of my job to go here since it crowded on weekend and never get reservation. I have to sign ahead and go there on weekdays. Well I walk out of there like I made a great mistake by switching to Apple. Well, I think I will be calling Apple Care about this. Their business is so unprofessional that other victims shouldn't be effected anymore!