Have to love apple service...

Discussion in 'MacBook Pro' started by dan7592, Jun 18, 2007.

  1. dan7592 macrumors regular

    Jan 15, 2007
    Friday I took my macbook to the apple store because of the flickering issue and one of the keys fell off. I just got it back today and they replaced the whole top case, the logic board, and replaced the whole keyboard. I think they also replaced the trackpad as well.
  2. thegrandmaster macrumors regular


    Feb 3, 2007

    Great to hear someone saying something positive about Applecare instead of just moaning.

    I've only ever had good experiences with them (I only had my G1 Shuffle fixed, and a couple pairs of headphones replaced though) and its good that other people are getting good service too. Applecare appreciation thread! :p
  3. jono_3 macrumors regular

    Oct 23, 2005
    yeah nobody ever says anything when things go right - but when it takes an extra day for apple to ship you SR MBP the world is clearly over
  4. Trepex macrumors 6502a


    Apr 5, 2007
    Ottawa, Canada
  5. John01021988 macrumors 6502

    May 11, 2007
  6. sonarghost macrumors regular

    Sep 6, 2006
    I hate to admit this but I actually had a second gen. ipod that had a problem that probably could have been cured by resetting, didn't know about resetting at the time. Long story short I threw the thing as hard as I could at a concrete wall and it evidently shattered something inside since it sounded like pieces of "glass" inside bouncing around. Sent it back to apple and they sent me a BRAND NEW ipod... I was floored!

    Then I immediately threw that one against the wall to see if they would send me another one......Just Kidding! I was impressed though with their service.
  7. iSaint macrumors 603


    May 26, 2004
    South Mississippi y'all, near the water!
    I, too, had a great experience that I posted a thread about. Sometimes they go out of their way to make things right.

    edit: sonarghost I hope you paid for some counseling with the money you saved by not having to buy a new iPod. :)
  8. sonarghost macrumors regular

    Sep 6, 2006
    COUNSELING! WHO needs counseling?! *as I angrily throw my 24" imac to the ground* :D

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