Neither better nor worse. I am happy with them. No complaints here.
People need to remember that they are a private corportation. Not a public entity. The media and other vocal individuals scrutize SJ and Apple like they would a President and Congress. I, for one, believe that if you are not happy with a product or service, then return the product or ask the company to fix the issue. I do not understand why Apple is held to a different degree than any other company (besides BP or Enron at this point).
Mind Boggle.