Having Issues with a Refurbed Macbook bought in the Marketplace HELP

Discussion in 'MacBook' started by joshwest, May 17, 2008.

  1. joshwest macrumors 65816

    joshwest

    Joined:
    Apr 27, 2005
    #1
    I'm not sure if this computer is completely hosed, but i've trying reinstalling OSX Leopard on the Machine and everything time i boot to the cd to reinstall it says "Mac OS X cannot be installed on this computer" then says please read before you install. This is a retail copy of leopard.. i can go to system profiler and look at the specs it is a 2.2 white macbook and another problem i was going to ask.. On apple's apple care site can't seem to bring up the warranty information it cant find the serial number even though this is a 2.2 and they havnt even been out a year, and the guy told me he bought it at the end of March in the refrub store anyone else have issues like this?
     
  2. SFStateStudent macrumors 604

    SFStateStudent

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    San Francisco California, USA
    #2
    First I've heard, since I had a MB 2.16 with Tiger, then Leopard. My current BlackBook came with Leopard. I even upgraded to Leopard from Tiger on my Mac Pro 3.0. :confused:
     
  3. joshwest thread starter macrumors 65816

    joshwest

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    Apr 27, 2005
    #3
    well its not letting me install leopard on it i dont understand why its a 2.2 macbook with a gig of ram?
     
  4. aquajet macrumors 68020

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    Feb 12, 2005
    Location:
    VA
    #4
    Do you have the original restore disks for the MB? It might be the case that your MB 2.2 originally shipped with Leopard and actually requires the original restore disks.

    Is your retail Leopard disk version 10.5 or 10.5.2?
     
  5. joshwest thread starter macrumors 65816

    joshwest

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    Apr 27, 2005
    #5
    i think its 10.5 it should still work though...
     
  6. Bobioden macrumors 68000

    Bobioden

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    #6
    If it is the 2.2 than it should have come with leopard installed. Do you have the restore disks?
     
  7. SFStateStudent macrumors 604

    SFStateStudent

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    #7
    I bought the mid-range MB 2.16 in August '08 and it had Tiger, so it sounds like his/her MB 2.2 has Tiger on it at present. As the other posters ^^^^^ have mentioned, you may need to go back to the restore disks. Hopefully you received those; if not you can buy them from Apple Store for about $17 plus tax. :(
     
  8. joshwest thread starter macrumors 65816

    joshwest

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    Apr 27, 2005
    #8


    No the computer came loaded with leopard, i did a disk utility erase of the HD then went to reinstall the OS. I've done this a million times with past laptops.. but this one is giving me issues. And i dont understand about the apple care serial number not coming up..
     
  9. Bobioden macrumors 68000

    Bobioden

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    Sep 23, 2007
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    Denver
    #9
    You mentioned you have a retail version of Leopard, but, do you have the original disks that came with the computer. Did the seller include these? They are the resore disks, and will get the computer back to its original state. These are the disks I would try. I don't understand why it won't let you install Leopard, with the retail disks. Maybe it needs to check something on the restore disks first.

    As for the Serial Number, I would just call Apple. I know Apple uses a different set of numbers on the Refurbs, but it should still show up.
     
  10. Bobioden macrumors 68000

    Bobioden

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    #10
    Leopard never came pre-installed until after Nov. 1 with the SR release. If it is a 2.2 it will have Leopard on it.
     
  11. joshwest thread starter macrumors 65816

    joshwest

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    Apr 27, 2005
    #11


    Just to update to everyone.. Apple told me that on computers that have 10.5.1 and 10.5.2 you have to have the reinstall disc or you have to have a 10.5.1 retail disc. i have a 10.5 and it wont work for reinstall which i think is pretty dumb. But the warranty they said check back with apple later on the week over the phone and they should be able to fix me up
     
  12. SFStateStudent macrumors 604

    SFStateStudent

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    #12
    Thanks Bobioden, I wasn't certain of the release date of the 2.2. But now I'm hearing that the OP has to wait until next week to have Apple address the issue? I think some of the earlier posters ^^^ kept mentioning the restore disks, so that sounds like that's what will happen. I know they charge $17 or there-abouts, for the full set. But what's the OP using in the meantime? :eek::confused:
     
  13. joshwest thread starter macrumors 65816

    joshwest

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    Apr 27, 2005
    #13

    Apple installed a copy of leopard for me at the applestore till i get my restore disc back.
     
  14. SFStateStudent macrumors 604

    SFStateStudent

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    #14
    Good to know, thanks for your patience with some of us, and I'm happy to see that your MB is almost back to normal. :cool:
     
  15. Bobioden macrumors 68000

    Bobioden

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    #15
    Glad to hear you got it up and running. :cool:
     
  16. ingenious macrumors 65832

    ingenious

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    #16
    That's true unless you format the hard drive... that's what I generally do on a computer like that anyway.
     
  17. kockgunner macrumors 68000

    kockgunner

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    Sep 24, 2007
    Location:
    Vancouver, Canada
    #17
    why cant you install a leopard disk without the restore ones? that sounds really inconvenient. is it a pirating issue or something?
     
  18. joshwest thread starter macrumors 65816

    joshwest

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    Apr 27, 2005
    #18

    yeah that was my big issue with the whole situation.. but apple store genius that i talked to informed me if computer released after a newer OS. You have reinstall from the either restore disc the computer came with or like in my situation 10.5.1 or greater
     
  19. John01021988 macrumors 6502

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    May 11, 2007
    #19
    Weird, you should be able to reinstall Leopard from Retail disc as well and not only Restore discs.
     
  20. Bobioden macrumors 68000

    Bobioden

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    #20

    I agree, seems like they are making you jump through some extra hoops.
     
  21. jeremy.king macrumors 603

    jeremy.king

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    Location:
    Fuquay Varina, NC
    #21
    You guys need to read closer. As josh explained, you can't install a version of the OS that is older (i.e released before) than the version that shipped with your mac. I would think maybe because drivers wouldn't exist in the older versions???

    For example, my new Blackbook came with 10.5.2 - I won't be able to install a retail or any other version of 10.5.0
     
  22. uberjason macrumors member

    uberjason

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    Apr 27, 2007
    Location:
    Woodbury, MN
    #22
    I bet it's the x3100 video driver not being on the leopard retail dvd. SR2.2 macbook has x3100 video not gma950 like driver included on leopard dvd.
     
  23. SFStateStudent macrumors 604

    SFStateStudent

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    Aug 28, 2007
    Location:
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    #23
    AppleCare Support was very specific when I called and told them that my wife may have thrown out my restore/reinstall disks. But, on the upside, it only costs $17 for my specific BlackBook. Even better, we found the disks in the recycling bin on the curb in front of the house! :eek:;)
     
  24. Consultant macrumors G5

    Consultant

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    Jun 27, 2007
    #24
    Nope, all Macs come with restore disks and you are suppose to use those, unless you have a newer retail disk.
     

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