Having my Mac repaired by Apple.

[Rosecitykirk]

Hello fellow Mac friends. On Saturday I took my 13.3" MacBook Pro Retina into Apple to have it repaired. When I pressed on the bottom right corner it would make a bad clicking noise. I read on here I may need my case reseated. My shift key also was not firm and a bit lose. Anyways they told me they could fix it at the store so I left it. I didn't plan on leaving my Mac so I didn't wipe it clean. Apple calls me telling me that they need to send it to a repair center so I said okay. Anyways I can see that whoever has my MacBook is looking at weird YouTube videos. I will post a link to the weird video below. I have never watched this video before so I know someone else is. It shows me through iCloud on safari. It's a bit creepy. I feel a bit uncomfortable now and I will definitely wipe my stuff before taking it to apple from now on.

http://youtu.be/sTSA_sWGM44

 

[Raunien]

Your best bet, if this bothers you, would be to file a complaint with apple or the apple store on their website.

https://www.apple.com/feedback/

 

[jahall05]

Definitely report it. They should be repairing your laptop, not playing with it.

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And I don't know if this would screw up the repair...I don't see any need to have the laptop on other than to test the keyboard and noise, but you can wipe the computer remotely if you had Find My Mac enabled.

http://www.macworld.com/article/2034795/how-to-track-a-lost-computer-with-find-my-mac.html

 

[likegadgets]

I just had my MBP for service (they change the screen). Rather than wipe the drive I created an additional TEMP user so they could test the new screen. I did not provide them the admin password for the main account, the disk is encrypted with Firevault, and the MBP has a firmware password as well not allowing it to boot on R mode. In any case it took them just one day to swap the top part with the screen.

 

[chipchen]

Here's some possible explanations...

1. Sometimes after a repair, they need to test the machine. Everyone has different ways to stress testing a machine... among them, is pulling up random content, etc. YouTube (or videos in general) area great because they quickly test a myriad of components.

2. While working on a computer... someone comes to them asking about something... well, since the computer is right in front of you, you quickly use it to look it up. Happens to be a weird youtube video.

3. They're just messing with you.

 

[dyt1983]

edit: To remove personally identifying info not relevant to the conversation.

 

[JoEw]

3. They're just messing with you.

I vote this one