Having serious network problems with Samsung printer

Discussion in 'Mac Accessories' started by Ramius, Feb 27, 2010.

  1. Ramius macrumors 6502

    Joined:
    Nov 2, 2008
    #1
    I have the Samsung SCX 4500w and its IMPOSSIBLE on wireless network.

    Once I have paired it, which I´ve done four times now, after some time, for some reason - it disconnects itself from the net.

    So I cant access the IP adress, even though the configuration-report says that its still connected and has the same IP. So it wont print, unless I turn it off, and pair it with my router again.

    Samsungs customer service refuse to help me. They dont have a clue on how to resolve the problem when it comes to Macs. They dont even know OSX, they dont know the interface. They are just guessing what I have to do, and its shocking and awkward.

    Samsung really sucks with customer service for Mac!

    Does anyone have this printer? This is driving me completely insane, and I dont know what to do. Im considering returning it, and never buying a Samsung printer again.

    This is too bad, because the function is great, quality and design is great too. The few times it works, its great.
     
  2. BamaDMD macrumors member

    BamaDMD

    Joined:
    Aug 4, 2007
    Location:
    Where its way too hot.
    #2
    I too am having problems and completely agree.

    I purchased the clp-315W Samsung wireless laser. I have spent hours trying to get it to network. I even tried the advice that someone posted on here but it did not work for me :(. I have a time capsule with airport extreme.

    I tried Samsung support. They are clueless. I spoke with three different techs and when each would get tired of me they would blame my computer and told me that I would have to call Apple (in which I did to no avail).

    Finally I demanded to speak to a supervisor (who informed me of twenty years of networking experience) but I seemed to know as much as he did and he gave up after 10 minutes and told me that Airport and Samsung were incompatable. He said to take it back to Office Depot in which I intend to do tommorrow.


    I will never buy a Samsung printer again.:mad:
     
  3. pastrychef macrumors 601

    pastrychef

    Joined:
    Sep 15, 2006
    Location:
    New York City, NY
    #3
    If your printers are having problems connecting to the network, it really has nothing to do with what computer you're using. Even if there were no computer connected, the printer should still maintain a connection with the network. You can tell tech support that.

    For what it's worth, I have a Samsung CLX-3175FN. It doesn't have 802.11b/g/n, but it does have an ethernet port and has been connected to my network from day one without any issues.
     
  4. Ramius thread starter macrumors 6502

    Joined:
    Nov 2, 2008
    #4
    Yeah they suck that way dont they.

    I have actually solved the problem now. After getting nowhere with Samsung, I called Apple. I got nowhere with them either.

    Turns out, just before I was about to return the printer, it was my routers fault. I have a Thomson wireless router, and the problem was with the current firmware.

    I called my broadband supplier up, and they offered me a firmware upgrade to a new betaversion that would solve the problem. Then after five minutes, everything worked perfectly.

    Im thankfull for their great support. But dont you think either Samsung or Apple should have a compitability sheet in their database, that informs of these problems? I would say that is just good third party support.

    If Thomson are aware that their routers has specific problems, they should tell Apple and Samsung it.
     
  5. llcckk macrumors newbie

    Joined:
    Dec 10, 2010
    #5
    Samsung Customer Service


    I couldn't agree more - my experience with Samsung's customer service has been the worst I have ever encountered - bar none. It has been impossible to get to speak with anyone. Three times I called to address the same wireless problem identified in this thread (wi-fi connection would drop after one print job). Their First Line support are basically human answering machines. I had finally convinced them that it was an issue and they agreed to forward me to their 2nd line support. The problem was every time they tried to forward me, no one was there. Apparently, they were either busy or on "lunch". What kind of world class service centre is that? The best part is, because the 2nd level support folks were busy or on lunch, it was my fault and the onus was on me to call back! That's incredible.

    That said RAMIUS - what was the issue on your Thompson router? I use an Airport Extreme but perhaps there is a common config issue...

    Cheers,

    llcckk
     
  6. dcains macrumors regular

    Joined:
    Mar 27, 2007
    #6
    Hmmm, I've been using a CLP-315W on my Time Capsule network of 3 MacBooks for maybe 18 months, and no issues. I couldn't set it up using the included instructions, but a Samsung tech talked me through it in just a few minutes over the phone. Wish I could remember what we did, but unfortunately it's been too long. So, my point is it can be done, as long as you get the right help. No excuse for crappy Samsung customer service, though, and that's one reason I bought the printer through Amazon (easy returns).
     

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