Having trouble backing up with iCloud

Discussion in 'iPhone Tips, Help and Troubleshooting' started by gravytrain84, Jan 2, 2013.

  1. gravytrain84 macrumors 6502a


    Jun 24, 2010
    I keep getting the message pictured below.... The thing is.. I just went from 4s to iPhone 5 and before the switch I had no issues with backing up at all. I had the same pics, albums, apps, Ect... I even tried deleting 100+ pics and it didn't help. What is doing this?

  2. eyoungren macrumors Core


    Aug 31, 2011
    ten-zero-eleven-zero-zero by zero-two
    My guess would be that it's retaining your iPhone 4s backups. I had to swap my iPhone 5 over a month ago and even though I restored from backup and I kept the same name, iCloud retained the previous iPhone 5 backup and started a new one with the same name. I.e., iCloud had two iPhone 5 backups of the same name because it saw two different devices.

    If your 4s had a lot on it to begin with and iCloud is retaining the previous copy, even though you may be using the data from your 4s on your 5 that could explain the lack of backup space.

    You can check which devices are on iCloud by going to Settings>iCloud>Storage & Backup>Manage Storage. You'll see the devices listed at the top under backups. If you have two devices of the same name or you know that more than one device should be actually the iPhone 5 (now) then you can select it and delete the backup.

    Hope that helps!

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