Having trouble purchasing app...

Discussion in 'iOS Apps' started by otherguy5, Nov 29, 2018.

  1. otherguy5 macrumors member

    Joined:
    Feb 2, 2015
    #1
    I'm trying to purchase an app that is $1.39. I have $1.49 on my balance via an Apple Gift Card that I want to use up.

    I keep getting "We’ve run into a problem. Please try again later." right after I input my billing address, but no credit card info. I don't want to put my credit card info on there. Is it possible to use up my remaining balance without having to put in my cc information?
     
  2. mattguy10 macrumors 6502a

    mattguy10

    Joined:
    Aug 18, 2010
    #2
    Is it an Apple Store gift card you’re trying to use or an iTunes gift card?
     
  3. otherguy5 thread starter macrumors member

    Joined:
    Feb 2, 2015
    #3
    It's an Apple Store and Itunes gift card. I used it successfully before to buy something on iBooks. Now that I have $1.45 left, I can't seem to use the rest of it. I get that error message.
     
  4. mattguy10 macrumors 6502a

    mattguy10

    Joined:
    Aug 18, 2010
    #4
    I’m not sure what’s going on. I wasn’t aware that there was an Apple gift card that you could use for both Apple Store and App Store purchases. I thought there were separate gift cards for both still. When I have an iTunes gift card to redeem, I just open the App Store, tap on my profile picture on the top right and tap “Redeem Gift Card or Code” (see attached pic) and have never had any issues. Unfortunately that’s all I can tell you. Hopefully someone else with more ideas will chime in soon. If all else fails, you can try giving Apple a call.

    [​IMG]
     
  5. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #5
    To my knowledge, you can get a App Store /iTunes gift card or a Apple Store gift card. Apple Store gift cards cannot be used on iTunes or the Apple App Store.
     

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4 November 29, 2018