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iPhone XR HBO MAX on an AT&T Unlimited plan

Bballrob

Bballrob

macrumors 6502a
Original poster
Jul 11, 2017
616
706
Alaska
On May 20, I received an email from AT&T saying I was eligible for hbo max for no additional cost. I tried logging in using my At&T log in on May 27. I got an error message saying it wasn’t included with my plan. Yesterday I received a text from At&T telling me the same thing. Tried again. No dice

Went to my local at&t store today to have them show me how to make it work. They weren’t successful in getting it resolved, but the manager did say that if they had emailed me and texted me they should be able to honor it. She sent me a link to try chatting with them tomorrow or Monday and said if that didn’t work to contact them at the store again on Monday( that location is closed on Sundays and I arrived just before closing today, but they didn’t rush me out or anything.)

Anyone else had an issue like this?

And FYI, I’m on a multi line plan that has 10 lines with unlimited data. I think I pay like 115 for all shared data plus 20 bucks per line. Been this plan for 3-4 years, and one of the lines is my home internet line. Combined we normally use 700-800 go pf data per month. Throttling starts at 23 go per line when congested, but that rarely happens where I’m at.
 
I should mention that I’ve read all the fine print and seen the names of the plans that they say includes it, but when they have sent me two separate messages, and they know what plan I have, they ought to make good on what they’ve said.
 
It says no such thing. And neither does the text. They know my plan. They sent me the email. I expect them to honor it.
 
I am also having the same problem. I also have the Unlimited Plus plan. I called ATT Friday and they confirmed that this plan is eligible for HBOMAX for free. They sent me a link how to get it to work but after going through the directions it stated this plan was not eligible for HBOMAX. I called ATT back and they said they would have to look into this and they would call me back in 24-48 hrs. Here is link they sent me:
www.att.com

Max Sign-in FAQ

Enjoy acclaimed series and movies from HBO, plus the best in true crime, reality, food, and home.
www.att.com
 
Bballrob said:
It says no such thing. And neither does the text. They know my plan. They sent me the email. I expect them to honor it.
Click to expand...

I understand the frustration, but mass texts sometimes have numbers in them by error.
 
I ran into the same issue. I am on the Unlimited Plus plan and it does include HBO Max as confirmed by the plan details and service agents. It took me talking to three different support agents but finally got it to work.

it involved me creating a free AT&T TV Now account and then on their end they activated the HBO.

Here is my support chat details. Hope it helps.
Nicolas : I have checked the details and I see that you're subscribed to Unlimited Plus and it offers free HBO on AT&T TV NOW account. I see that you've not created the free account for HBO.
Nicolas : I can help you with the steps to create free account and activate HBO on it.
Nicolas : Please go to : www.atttvnow.com/accounts/select-plan
Nicolas : Please select "Plus" plan and enter your AT&T user ID and password and then proceed to checkout.
Nicolas : Note : Please do not enter any of your card details as we are just creating free account.
Nicolas : Let me know once you're are at checkout page.
Me : Do I select "Plus" or "Max with HBO Max and Cinemax"?
Me : You mentioned "Plus" but wanted to double check
Nicolas : We are just creating free account. You can just select Plus plan.
Nicolas : I will be activating the free HBO on it.
Me : After selecting Plus, it is asking me to create an account
Me : instead of logging in with my ATT credentials
Nicolas : You can enter your AT&T user ID and it would say already exists.
Nicolas : Then you will be asked to enter password.
Me : I normally log in for my ATT account using my phone number as my user ID
Nicolas : Let me help you with the user ID/.
Nicolas : Please allow me a minute.
Nicolas : Here is the user ID :
Me : ok I have entered my log in
Me : I am at the screen where it says to review cart and promos
Nicolas : Perfect!
Nicolas : The free account is created now. Let me activate free HBO.
Nicolas : Please allow me 2 minutes.
Nicolas : Thank you for waiting.
Nicolas : Please sign into HBO MAX app with the same user ID and password.
Nicolas : Please select service provider as TVlog-in "AT&T".
Nicolas : Let me know once you check.
Nicolas : I'll stand by.
Me : That worked. It is now asking me to create an HBO Max account
Nicolas : Fantastic!
Nicolas : Yes, you would need to create HBO MAX profile.
Nicolas : Let me know once it is done.
Me : It says You're ready to stream. I noticed under the Billed through it says ATT
Me : Just making sure I won't be charged for it?
Nicolas : You will not be charged.
Nicolas : It is completely free with your Unlimited Plus plan.
Me : Ok it looks like I am in
Nicolas : Perfect!
Me : So what was the issue or step that was preventing me to sign in in the first place?
Nicolas : Yes, you would need to create free account and activate HBO on it. You might have using your AT&T user ID and password which didn't allow you to.
Nicolas : It wasn't activated, that's the reason you were not able to sign in.
 
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Ok, I’m gonna try the method laid out in the chat transcript.

When you set up the “free” account on ATT TV Now, did it tell you it was going to be $55?
 
Yes. I selected the Plus account but never went to the very end to confirm it all.

After selecting Plus and logging in I stopped there and the agent said the free account was created and set up HBO on their end.

After that I just exited out of the web browser and logged into the HBO Max app on the phone.

I didn’t enter any credit card info or anything.

You may want to try the steps while on a chat with an agent just to make sure you don’t get charged for anything.
 
The chat method worked for me on Unlimited Plus. They were able to activate it on my old DirecTV Now account. I think it just depends on who you get in chat because I tried earlier today and got nowhere.
 
IndianBird said:
How’d it go?
Click to expand...

I hope you’re not disappointed that I’m NOT disappointed. I now have free access to HBO MAX.

My experience was very similar to that of [mention]spikeymike [/mention]. I had tried following his instructions but when I got to the $55 charge part I stopped. Apparently that had already created the “free” ATT TV NOW account because my tech was able to find me in the system and then add the free hbo.

All’s well that ends well!!

This was by no means a deal breaker for me with AT&T as far as whether I’d cancel my service or anything like that. I’ve got too good of a deal with my home internet through them now to give up over this. But I do expect that when a company sends me not just one, but TWO notifications that I should have free access to something like this, that they will honor it. The manager at my local store did say she thought it should work but couldn’t figure it out and couldn’t reach anyone in corporate due to it being the weekend, and already 10 pm on the east coast on a Saturday night. She emailed me a link to try and said if it didn’t work out to contact them again on Monday and they’d help me get it figured out.
 
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I will also add that my first tech, Elsa, was unable to help me but transferred me to some HBO MAX specialist team. It almost sounds like they realize there’s something wrong in the system that requires them to help people on the backside so they’ve got a team set up to handle it. Kudos to AT&T for that.
 
Bballrob said:
I hope you’re not disappointed that I’m NOT disappointed. I now have free access to HBO MAX.

My experience was very similar to that of [mention]spikeymike [/mention]. I had tried following his instructions but when I got to the $55 charge part I stopped. Apparently that had already created the “free” ATT TV NOW account because my tech was able to find me in the system and then add the free hbo.

All’s well that ends well!!

This was by no means a deal breaker for me with AT&T as far as whether I’d cancel my service or anything like that. I’ve got too good of a deal with my home internet through them now to give up over this. But I do expect that when a company sends me not just one, but TWO notifications that I should have free access to something like this, that they will honor it. The manager at my local store did say she thought it should work but couldn’t figure it out and couldn’t reach anyone in corporate due to it being the weekend, and already 10 pm on the east coast on a Saturday night. She emailed me a link to try and said if it didn’t work out to contact them again on Monday and they’d help me get it figured out.
Click to expand...

Good. I’m glad they got you hooked up!
 
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