HDCP problem

[dan1eln1el5en]

I bought my Apple TV from a consumer electronic store with **** service (like Target or Best buy) because it was cheap.

it is latest model.

In the beginning I had problems streaming Netflix and some other small stuff, due to the HDPC error.
Bought a new HDMI cable, granted my old HDMI cable was old (I think version 1.0 or 1.1) and the new one is a 1.4 from a Apple retailer (it wasn't cheap either).

still no luck, then I tried restoring the device through USB from iTunes.

Set the whole thing up, now I get the error on everything but youtube, even Movie Trailers doesn't allow me to watch the thing.

I contacted the Apple Retailer, they had never heard about the Apple TV should suffer from such a thing and asked me to call Apple directly, but due to Christmas and all I haven't been able to do so yet.

Any one have an idea how I can get it to work without me having to send it in and get a new device ?

 

[Guiyon]

How is the Apple TV connected (i.e.: via receiver, directly to TV, etc) and what model is your TV? Also, if you have any other devices connected that are working fine, list those as well. HDCP isn't just endpoint service; the entire chain from source to sink has to have proper HDCP support.

 

[dan1eln1el5en]

it's directly connected to the TV. the tv is from around 2009.

it's the latest model of ATV (current model)

PC with HDMI out works fine and same for my Mac mini, when either of those are connected

 

[Guiyon]

it's directly connected to the TV. the tv is from around 2009.

it's the latest model of ATV (current model)

PC with HDMI out works fine and same for my Mac mini, when either of those are connected

What is the model number of the TV? The year gives very little useful information. As for the PC and Mac working; exactly what is working? Are they just able to use the TV as a display or have you verified the HDCP chain? IIRC, iTunes playback of protected videos requires HDCP on Mac OS X; not sure of other ways to verify the chain

 

[dan1eln1el5en]

MD199KN/A
Model A1469

The use of the PC and Mac have been with Netflix and iTunes content.

 

[brentsg]

MD199KN/A
Model A1469

The use of the PC and Mac have been with Netflix and iTunes content.

The model of the TV...?

 

[dan1eln1el5en]

ah sorry, not sure.

Toshiba Regza 32" from around 2009, could be a 2008 model since it was a discounted model

 

[brentsg]

ah sorry, not sure.

Toshiba Regza 32" from around 2009, could be a 2008 model since it was a discounted model

Some of the older models of that TV only supported HDCP on 1 of the HDMI inputs. There are also a good number of reports of HDCP incompatibilities with those displays and various devices.

You might check on the first part, then see if there are any firmware updates.