Heads up. AppleCare+ walk in only now, florida

Discussion in 'iPhone' started by ABC5S, Mar 24, 2016.

  1. ABC5S Suspended

    ABC5S

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #1
    Didn't know this. Maybe others did...

    I live in Florida, and wanted AppleCare+. Though I was able to do it with my iPhone 6S+ 6 months ago, however with the rep on the phone, this time is was a no go. Rep from Apple, after waiting for close to an hour on the phone, took my zip code, and came back and said I would have to bring it into an Apple store. I did, and asked the rep at the store and was told the same thing (Verified) for us Floridian's.

    Should have given my zip or State prior to all the hassles.
     
  2. OlgaJ macrumors 6502

    Joined:
    Mar 27, 2009
    Location:
    Florida
    #2
    I'm in Florida and got AppleCare+ over the phone for my iPhone 6S+ a month ago. They did refer me to another department due to being in Florida.
     
  3. OlgaJ macrumors 6502

    Joined:
    Mar 27, 2009
    Location:
    Florida
    #4
    No, not fraud. it has to do with some type of law in Florida state. Not sure what.
     
  4. chscag macrumors 68020

    chscag

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #5
    Maybe I'm misinformed, but I was under the impression that Apple Care + was "walk in only" everywhere? What's to prevent someone from calling in and buying Apple Care + on a phone they just purchased and broke on the way home from the store?
     
  5. OlgaJ macrumors 6502

    Joined:
    Mar 27, 2009
    Location:
    Florida
    #6
    They did run a test on my phone remotely to make sure it was ok. I had purchased it less than 24 hours before at a place that did not offer AppleCare.
     
  6. AustinIllini macrumors demi-god

    AustinIllini

    Joined:
    Oct 20, 2011
    Location:
    Austin, TX
    #7
    It's supposed to be. Apple tends to be lenient on that policy due to their large piggy bank, but this is exactly why you are required to bring the device in.
     
  7. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #8
    They also make exceptions if one lives more than X miles from an Apple Store.
     
  8. ABC5S thread starter Suspended

    ABC5S

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #9
    I was surprised when I was told. Purchased the iPhone 6s+ only a few months back and did the telephone AppleCare+ thingy without issues. This time, no. Don't know why I was told by two reps (one one the phone applecare+ section and one at the apple store) that it was a florida thing. I hate driving that far for only a five minute check out and purchase.
     
  9. Ghostbuster386 macrumors regular

    Ghostbuster386

    Joined:
    Jun 12, 2014
    Location:
    Orlando, FL
    #10
    From what I understand it is due to some law that prevents selling anything that is not physical in Florida. I did buy AppleCare + over the phone last June for my Apple Watch but did have to talk to another department.
     
  10. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #11
    Local regulations, Fla has some different consumer laws and apple is just working within those confines.
     

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