Heads up to those purchasing refurbished iphones from AT&T

[RuggedPro]

Purchased the phone Saturday. Was delivered and activated yesterday. Phone has the "spot of death" issue. Was informed by Apple that the phone has an original purchase date of July (previous owner) and therefor, I don't qualify regardless of the fact that I'm a new customer and I purchased the phone from AT&T.

Wouldn't have made a different $50 decision for a $10 piece of equipment but just a heads up to those who it applies too.

 

[NathanA]

What is the "spot of death" issue?

-- Nathan

 

[iphone3DG3]

What is the "spot of death" issue?

-- Nathan

I'm assuming it's the antennagate problem. I think it was very problematic with the iPhone 4s produced during late June/early July 2010. Later productions did seem to be better.

 

[Irish Rose]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

What is the "spot of death" issue?

-- Nathan

I'm assuming it's the antennagate problem. I think it was very problematic with the iPhone 4s produced during late June/early July 2010. Later productions did seem to be better.

I don't think the OP is taking about the iPhone 4, and if he/she is, than it would still be covered under the one year warranty period by Apple.

 

[saving107]

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I don't think the OP is taking about the iPhone 4, and if he/she is, than it would still be covered under the one year warranty period by Apple.

I think he is talking about not qualifying for a bumper, since you have to order it within 30 days of getting your phone. We are now towards the end of September and his phone was originally registered in July.

 

[iBaloney]

can you clarify your problem OP?

 

[RuggedPro]

I think he is talking about not qualifying for a bumper, since you have to order it within 30 days of getting your phone. We are now towards the end of September and his phone was originally registered in July.

This is correct.

My refurbished iphone 4 that was purchased by me, from AT&T this week, is not eligible for the free case program. My phone suffers from the antenna issue. Apple informed me; because the original purchase date of the phone was in July (previous owner) they couldn't do anything for me because of the 30 day window.

I'm sure if I pushed a little harder they would have relented but I was on the phone with them for 3 hours, not a joke, for another issue.

 

[saving107]

This is correct.

My refurbished iphone 4 that was purchased by me, from AT&T this week, is not eligible for the free case program. My phone suffers from the antenna issue. Apple informed me; because the original purchase date of the phone was in July (previous owner) they couldn't do anything for me because of the 30 day window.

I'm sure if I pushed a little harder they would have relented but I was on the phone with them for 3 hours, not a joke, for another issue.

Wait until after sept 30th, then make an appointment at the Apple store and show the genius the issue, then you might qualify for a free bumper.

A small percentage of iPhone 4 users need a case, and we want to continue providing them a Bumper case for free.

http://www.apple.com/iphone/case-program/

 

[maturola]

Wait until after sept 30th, then make an appointment at the Apple store and show the genius the issue, then you might qualify for a free bumper.

I agreed, you may not need to wait until 30th, just go to the Apple Store and try, the "official" policy is that just a small portion of the iPhone Suffer from this issue and if you can show that your phone is affected you'll get a free case 30 days from the day of your purchase, it doesn't mentioned Refurbish units, but you can try.

 

[saving107]

Also, when you go to an Apple Store, take your receipt with you to show them that you recently purchased this phone and not in July.