Headsett issue, ppl can't hear me.

[Calby]

Phone:
iPhone SE

iOS:
Latest, 10.1.1

Tried, but no luck.
1. Restored the phone as brand new.
2. Tried with a different headsett.
3. The phone is 2-3 weeks old and it's brand new, never dropped.

Issue:
When I call or answering the phone with my Apple headsett sometime the people can't hear me and sometime I can't hear them.
But if I activate the speaker fast and then de-activating it again I can hear people in my headsett and they can hear me.

This issue starts sometimes, and the only way for me to get ridd of it is to un-plug the headsett for some time (minutes) then plug it in again and then it works as it should during a period of time but the issue always starts again.
It also works to reboot the phone sometimes.

This issue are only with the headsett pluged in if I make a reguler call without the headsett I have no issue.


So does someone know how to solve this issue?

I guess that it's a software issue as I can "make it work" again when I activate the speaker and then de-activate it during the call and then everything works as it should.
But what do you think?
Is it a bugg or is it HW issue?

 

[willmtaylor]

Phone:
iPhone SE

iOS:
Latest, 10.1.1

Tried, but no luck.
1. Restored the phone as brand new.
2. Tried with a different headsett.
3. The phone is 2-3 weeks old and it's brand new, never dropped.

Issue:
When I call or answering the phone with my Apple headsett sometime the people can't hear me and sometime I can't hear them.
But if I activate the speaker fast and then de-activating it again I can hear people in my headsett and they can hear me.

This issue starts sometimes, and the only way for me to get ridd of it is to un-plug the headsett for some time (minutes) then plug it in again and then it works as it should during a period of time but the issue always starts again.
It also works to reboot the phone sometimes.

This issue are only with the headsett pluged in if I make a reguler call without the headsett I have no issue.


So does someone know how to solve this issue?

I guess that it's a software issue as I can "make it work" again when I activate the speaker and then de-activate it during the call and then everything works as it should.
But what do you think?
Is it a bugg or is it HW issue?

Huh? Could you repeat that?

 

[AppleB]

Phone:
iPhone SE

iOS:
Latest, 10.1.1

Tried, but no luck.
1. Restored the phone as brand new.
2. Tried with a different headsett.
3. The phone is 2-3 weeks old and it's brand new, never dropped.

Issue:
When I call or answering the phone with my Apple headsett sometime the people can't hear me and sometime I can't hear them.
But if I activate the speaker fast and then de-activating it again I can hear people in my headsett and they can hear me.

This issue starts sometimes, and the only way for me to get ridd of it is to un-plug the headsett for some time (minutes) then plug it in again and then it works as it should during a period of time but the issue always starts again.
It also works to reboot the phone sometimes.

This issue are only with the headsett pluged in if I make a reguler call without the headsett I have no issue.


So does someone know how to solve this issue?

I guess that it's a software issue as I can "make it work" again when I activate the speaker and then de-activate it during the call and then everything works as it should.
But what do you think?
Is it a bugg or is it HW issue?

Seems like you did all the troubleshooting you can do.
You may want to take in to a Apple Store if possible.

 

[Newtons Apple]

I will also suggest a visit to the Apple Store.

 

[eoblaed]

It's possible there's some fuzz or something stuck inside your headphone port that's preventing the cable from making a good connection. The folks at the Apple Store should be able to look in there and see.

 

[Calby]

It's possible there's some fuzz or something stuck inside your headphone port that's preventing the cable from making a good connection. The folks at the Apple Store should be able to look in there and see.

Ok, I'm just worried if I send it to apple for repair and they can't reproduce the issue they will charge me for it without repairing my iPhone.

I don't have a Apple Store here so I need to send it in for repair.

 

[BrianBaughn]

Is this truly a "brand new" iPhone SE or a refurbished one?

 

[Calby]

Is this truly a "brand new" iPhone SE or a refurbished one?

It's a new one got it in a new box etc

 

[eoblaed]

Ok, I'm just worried if I send it to apple for repair and they can't reproduce the issue they will charge me for it without repairing my iPhone.

I don't have a Apple Store here so I need to send it in for repair.

Well, you can try using something like a thin, wooden toothpick to see if you can extract anything from the port. Be careful, though ... you don't want to break the top of it off in there, heh.

You can also check and see if there are any mac/iphone repair places in your area. All you really need is someone with a way to see clearly and brightly into the headphone port to see what's there, and remove any foreign material if present.