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iPhone XS Max Health App says it's using 1.61TB

happy orchard

macrumors regular
Jun 3, 2020
183
182
I contacted Apple Support--usually that's a good thing, not this time.

This time, the help suggested I turn my phone off and back on. I noted I'd done that already, more than once.

The next option: erase everything, reset to factory, and start from scratch.

When I balked at that, the 'support' said that we'd exhausted all of our other options, and that I had obviously messed up something when backing up.

Ended that 'support' call.
 
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abeasom

macrumors member
Original poster
Dec 31, 2013
72
15
I contacted Apple Support--usually that's a good thing, not this time.

This time, the help suggested I turn my phone off and back on. I noted I'd done that already, more than once.

The next option: erase everything, reset to factory, and start from scratch.

When I balked at that, the 'support' said that we'd exhausted all of our other options, and that I had obviously messed up something when backing up.

Ended that 'support' call.
I contacted Apple Support--usually that's a good thing, not this time.

This time, the help suggested I turn my phone off and back on. I noted I'd done that already, more than once.

The next option: erase everything, reset to factory, and start from scratch.

When I balked at that, the 'support' said that we'd exhausted all of our other options, and that I had obviously messed up something when backing up.

Ended that 'support' call.
Kind of what I got when I called a few weeks ago. Had me do a hard reset too. Told me to erase and restore. I said that’s not a good solution because it’s nothing short of an inconvenience and waste of time. They responded with its the only solution they had, but wouldn’t guarantee me it would fix the issue.
 
Comment

happy orchard

macrumors regular
Jun 3, 2020
183
182
Kind of what I got when I called a few weeks ago. Had me do a hard reset too. Told me to erase and restore. I said that’s not a good solution because it’s nothing short of an inconvenience and waste of time. They responded with its the only solution they had, but wouldn’t guarantee me it would fix the issue.



Another Apple Support today said they want to install software on my phone so the engineers can track my app for a few days and see if they can figure out the problem. I'm not terribly excited about that idea either.
 
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happy orchard

macrumors regular
Jun 3, 2020
183
182
So I decided to erase and try restoring from a day-old Mac backup--and it worked!

It did screw up some stuff on my watch, and now my music from my personal library isn't all on there like it was before, but the 1.61TB is gone.

So, it's a draw. I'm sharing now to let others read another person who eventually got rid of the impossible-storage-amount problem, too. :)
 
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