Other Health Data did not download from iCloud

Discussion in 'iPhone' started by Nanotyrns, Nov 3, 2017.

  1. Nanotyrns macrumors 65816

    Nanotyrns

    Joined:
    Sep 16, 2012
    Location:
    Denver
    #1
    If anyone else has experienced this and has a fix I'm all ears.

    Once I restored my iPhone from iCloud backup I paired my watch and and chose the backup from today when I unpaired it from my iPhone 7. However it has none of the most recent health data. I'm not sure if I did something incorrectly but I'm frustrated I lost over a months worth of data. Little help?
     
  2. Keenanryan14 macrumors member

    Keenanryan14

    Joined:
    Mar 5, 2017
    Location:
    Halifax Canada
    #2
    It takes a while I find for the health data sometimes days ..
     
  3. Nanotyrns thread starter macrumors 65816

    Nanotyrns

    Joined:
    Sep 16, 2012
    Location:
    Denver
    #3
    Yikes.
     
  4. BoxerGT2.5 macrumors 68000

    BoxerGT2.5

    Joined:
    Jun 4, 2008
    #4
    Yeah all my achievements are blank in the activity app?
     
  5. Ntombi macrumors 68040

    Ntombi

    Joined:
    Jul 1, 2008
    Location:
    Bostonian exiled in SoCal
    #5
    Holy crap, really?
     
  6. Nanotyrns thread starter macrumors 65816

    Nanotyrns

    Joined:
    Sep 16, 2012
    Location:
    Denver
    #6
    I had to go to 'extreme' measures. I exported the data as a file from my old phone, synced to iCloud drive, then downloaded an app called Health Data Importer on the new phone. From that you import your file and it piled it all back into the app. Now everything is showing. Set me back four whole dollarinos but I didn't want to lose even today.
     
  7. Ntombi macrumors 68040

    Ntombi

    Joined:
    Jul 1, 2008
    Location:
    Bostonian exiled in SoCal
    #7
    Okay, I just checked, mine is there. I got the phone a few hours ago.
     
  8. dmontopoli macrumors newbie

    dmontopoli

    Joined:
    Dec 29, 2016
    #8
    The same thing has happened to me. My recent health and activity data has disappeared

    I sure hope it comes back
     
  9. gorkt macrumors 6502a

    gorkt

    Joined:
    Sep 15, 2007
    #9
    Same here. I hope it gets restored overnight. I am missing over a week of recent data.
     
  10. Nanotyrns thread starter macrumors 65816

    Nanotyrns

    Joined:
    Sep 16, 2012
    Location:
    Denver
    #10
    Mine was well after the restore completed too. Not really sure if that app did it or just coincided with me installing it. Glad it did though.
     
  11. dmontopoli macrumors newbie

    dmontopoli

    Joined:
    Dec 29, 2016
    #11
    Update: it took several hours (6+), but health and activity data finally appeared. Whew.
     
  12. gorkt macrumors 6502a

    gorkt

    Joined:
    Sep 15, 2007
    #12
    Hrmmmm still nothing coming in after overnight. It is annoying to lose my October badges and all workouts since the 24th. I really hope it ends up restoring eventually but it isn’t the end of the world if it doesn’t.
     
  13. BoxerGT2.5 macrumors 68000

    BoxerGT2.5

    Joined:
    Jun 4, 2008
    #13
    I lost all my achievements and data. Nothing showed up over night. This really sucks.
     
  14. gorkt macrumors 6502a

    gorkt

    Joined:
    Sep 15, 2007
    #14
    Okay, after I left the house this morning, my data finally showed up. It took about 16 hours.
     
  15. lclev macrumors regular

    lclev

    Joined:
    Jul 29, 2013
    Location:
    Ohio
    #15
    I backed up to my MB Air and checked encrypt data. I had read that on an Apple help page. The page said if it was encrypted all the data would be backed up. When I got my iPhone X I just plugged it into the MB Air and restored. Everything was there.

    Lisa
     
  16. Cassady macrumors 6502a

    Cassady

    Joined:
    Jul 7, 2012
    Location:
    Sqornshellous
    #16
    Apologies for resurrecting this thread - but in the same boat...

    I guess the key is patience? Been 24 hours now, and still not showing my history.
    I have an encrypted iTunes backup that I made of the 6S before switching to the 8+, but really don't want to re-download everything again (app data/music/photos), if it can be helped...

    But would be really bummed if I lost all my Activity/Health history...

    That said, Photos is still filling up its 'Years' view - so I'm hoping once that is done, it will get round to finding my Health data again...

    If anyone else here also only got it back after more than a day, would appreciate hearing from you!
     
  17. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #17
    If I recall correctly, photos goes first then health. But it pauses when you are not connected to power and on WiFi.
     
  18. newellj macrumors 604

    Joined:
    Oct 15, 2014
    Location:
    Boston, MA, US
    #18
    Please keep us posted? Best luck on this. This is a useful thread. I was unaware that restoring this data from iCloud could take that long. :eek:
     
  19. Cassady macrumors 6502a

    Cassady

    Joined:
    Jul 7, 2012
    Location:
    Sqornshellous
    #19
    Thanks - will do!
    --- Post Merged, Jan 16, 2018 ---
    That's what I'm hoping... Thumbnails are done now – now scanning People/Faces, with 47k to go... Should finish overnight...
     
  20. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #20
    If the health data is that important I would also do an encrypted backup with iTunes. If you use it, everything is restored and done in minutes rather than hours or day or never at all.

    I use the cloud for daily backups but twice a month I also do it with iTunes.
     
  21. newellj macrumors 604

    Joined:
    Oct 15, 2014
    Location:
    Boston, MA, US
    #21
    I'm now doing both on a sort of irregular basis. I'm doing encrypted backups several times a week to my two Macs (again, no regular schedule and no regular rotation between the two, just as the whim strikes me). The goal is not to lose more than a couple of days of information if I lose the phone or it's destroyed.
    --- Post Merged, Jan 16, 2018 ---
    This is actually pretty important to me. At one point late last year I tried to restore an encrypted iCloud backup to a new phone and thought I'd lost the health data. I didn't realize that it might just take overnight to download. I went through some heroics that were quite time-consuming, basically writing all the data back to the "old" phone (which I still had, and which had only been out of use for a couple of hours) and then making an iTunes backup and restoring that to the new phone. I would have been spared quite a lot of backup and restore work if I'd realized...
     
  22. DeepIn2U macrumors 603

    DeepIn2U

    Joined:
    May 30, 2002
    Location:
    Toronto, Ontario, Canada
    #22
    Welcomed helpful tip, thanks!!

    This has gotta be some kind of bug in iOS. I’m curious what happens to the Health data if you’ve used iCloud to restore data and you’ve synced to WatchOS and then worked out the same day? Is the previous data lost? Cause I know WatchOS 3.1.3 creates a duplicate listing of Watch data history (new vs old) and in deleting the previously synced watch (the exact same watch btw) all previous data is gone.
     
  23. Cassady, Jan 16, 2018
    Last edited: Jan 16, 2018

    Cassady macrumors 6502a

    Cassady

    Joined:
    Jul 7, 2012
    Location:
    Sqornshellous
    #23
    Still nothing, the 2nd morning, unfortunately. So reset it is.

    Will report back on what I manage to get back.

    [EDIT]: Ok. Very relieved to confirm that all my Health/Activity data appears to have made it back to my AW, following the encrypted iTunes backup Restore.

    Currently pairing my AW. Chose a backup from this morning (presumably when it was unpaired from the _new_ phone – hope that wasn't a mistake!), since they prior one was from September 2017, running watchOS 3.1.3 or something... Hopefully restoring the AW via a 'problematic' backup will not cause new issues with the Health data - but am thinking it will probably be fine...

    Not sure this might help people going forwards - but to be clear, below is a summary of what took place:

    Had an iPhone 6S with AW2 paired to it.
    iPhone 8+ arrived.
    Backed up 6S again to iCloud.
    Set-up 8+ from iCloud.
    No Health Data.
    Realised by AW was still paired to 6S.
    Unpaired AW from 6S - paired to 8+ - restored from the iCloud backup.
    Backed up 6S to iTunes using an encrypted backup. Switched 6S off.
    Still waiting for Health data. Checked iCloud settings, noticed that _only_ Health data was switched to "Off" [as in, not syncing to iCloud]. Switched it on.
    48 Hours later, and still no Health/Activity data.
    Unpaired AW from 8+, plugged in to iTunes, and restored from 6S encrypted backup.
     
  24. newellj macrumors 604

    Joined:
    Oct 15, 2014
    Location:
    Boston, MA, US
    #24
    Where is this setting in iCloud? I don't remember seeing that.
     
  25. Cassady macrumors 6502a

    Cassady

    Joined:
    Jul 7, 2012
    Location:
    Sqornshellous
    #25
    Very weird. It’s switched off again. Is that normal?

    This is Settings/[my profile]/iCloud, under “Apps using iCloud”...

    What does yours say? Why shouldn’t my Health app be using iCloud?

    [​IMG]
     

Share This Page

30 November 3, 2017