iPhone Health data doesn't sync with iCloud

Discussion in 'iOS 12' started by Ketsjap, Oct 30, 2018.

  1. Ketsjap macrumors member

    Ketsjap

    Joined:
    Jan 5, 2007
    Location:
    Belgium
    #1
    I’m having problems with migrating my health data from my old iOS 12 iPhone 6s to my new iOS 12 iPhone XR.

    On my old iPhone, in the iCloud settings, the health slider is on. So normally it should back up the data in iCloud. On my new iPhone, I’m logged in with the same iCloud account. The health slider is also on. But it still is not pulling in any health data.

    In the health app, and in the activities app as well, no old data is coming in.

    Did anyone else have the same experience as I am having? Does somebody have a solution?
     
  2. mns macrumors newbie

    Joined:
    Oct 31, 2018
    #2
    Had the exact same problem when moving from iPhone 6s to iPhone Xs. It seems that the upload to iCloud either happens only once a week, or that iCloud backup triggers it. After turning on iCloud backup on my old phone, Health data were uploaded to iCloud and it eventually downloaded to the new phone.
     
  3. archvile macrumors 6502

    archvile

    Joined:
    Oct 27, 2007
    #3
    It *does* sync via iCloud - when I got my XS Max I set it up as a new phone, and everything eventually came across. Health data takes a long time, more so if you have a lot of history in it. Supposedly due to the way it encrypts that data (being Health data). I read something (I think it was on Daring Fireball) about leaving the Health app open and plugged into charger/Wi-Fi, and it will eventually come across. I didn’t have to do this, but it took it a while for previous information/Apple watch achievements to sync back up. Supposedly it has to decrypt each Health entry one by one (from what that article said), which is another reason it takes so long.
     
  4. Ketsjap thread starter macrumors member

    Ketsjap

    Joined:
    Jan 5, 2007
    Location:
    Belgium
    #4
    Thanks for all of the input.

    In the meantime I have found a solution. I disabled iCloud backups on my old iphone, made an old school iTunes backup on my computer. Made sure that Health data was also backed up (needs a password). Then restored the backup on my new iPhone.

    And it’s all there. Every workout, all health data.

    Sometimes, old school works best ;-)
     

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3 October 30, 2018