health data gone?

Discussion in 'Apple Watch' started by shamelin73, Mar 13, 2019.

  1. shamelin73 macrumors newbie

    shamelin73

    Joined:
    Jan 28, 2019
    Location:
    East Texas
    #1
    I had to re-pair my watch because the heath app said my watch was no longer paired. however everything seemed fine. I unpaired and set it back up and now all my previous data is gone. Is there a way to get it back?

    I restored the watch with the backup from today. but app on the phone lost all the data.
     
  2. Newtons Apple, Mar 15, 2019 at 2:35 AM
    Last edited: Mar 15, 2019 at 4:24 AM

    Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #2
    Was your backup encrypted? If not, it would not include your health data.

    It is a security feature.
     
  3. shamelin73 thread starter macrumors newbie

    shamelin73

    Joined:
    Jan 28, 2019
    Location:
    East Texas
    #3
    Yes the backups are encrypted but lost the first 2 months of data when it was set back up and restored with the backup instead of a new watch.

    Everything I have looked at says my backups are encrypted.
     
  4. jaybar macrumors 6502a

    jaybar

    Joined:
    Dec 11, 2008
    #4
    I am on my fourth AW.

    I had the same problem relative to the health app not being paired. I had to set it up as a new watch. Since I only had data in the health app for only about a month, I did not care about data loss. When I tried to restore from a backup (over air), I had all my data but still got the not paired status. Only setting it up as a new watch eliminated that.

    Moreover, I had to select manual pairing without using the camera.

    The whole thing is inconsistent. Over air backups of the iPhone, which has the watch data too are not encrypted. Yet, when I returned my previous watches to the Apple Store, for a replacement, they setup my new watch using a backup, which had my health data and yet I don’t think it was encrypted. Also when I returned the watches to the Apple store (three times ), they unoaired them, which should have removed them from my device list for my AppleID. Every Watch was still there. As I said before, the whole process is inconsistent.
     
  5. TallGuyGT macrumors regular

    TallGuyGT

    Joined:
    Aug 8, 2011
    Location:
    NYC
    #5
    Isn't the health data stored in iCloud? Have you checked to make sure that is turned on in the Phone's iCloud settings?
     
  6. shamelin73 thread starter macrumors newbie

    shamelin73

    Joined:
    Jan 28, 2019
    Location:
    East Texas
    #6
    I am not sure but wish that I wouldn't have lost the 2 or 3 months. Oh well just have to do some research to see if I can figure out how not to let this happen again.
     

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