health of AirPods battery?

ginofresh

macrumors regular
Original poster
Feb 20, 2017
108
16
how can I tell if the battery of my AirPods are good or bad I had them since they came out, and I feel they die fast. like if I am on a phone I see the % of the battery go down like ever 1 min they lose 1% is that normal? and how much does apple charge to replace battery for AirPods?
 

Ralfi

macrumors 68030
Dec 22, 2016
2,941
1,914
Australia
Call up Apple Support & let them suggest a test procedure.

Then if it comes back confirming the batteries are no good, call them back & they should then suggest to take them into an Apple Store.

Depending on your country, Apple will either replace them free (Australia/UK - 2 year “consumer law” warranty) or charge you for a new pair (US...$79 iirc?), but you could get lucky & not be charged...
 

keysofanxiety

macrumors G3
Nov 23, 2011
9,647
24,654
Call up Apple Support & let them suggest a test procedure.

Then if it comes back confirming the batteries are no good, call them back & they should then suggest to take them into an Apple Store.

Depending on your country, Apple will either replace them free (Australia/UK - 2 year “consumer law” warranty) or charge you for a new pair (US...$79 iirc?), but you could get lucky & not be charged...
Consumer law is not an extended warranty. Consumer law covers items which are inherently faulty and should not reasonably fail, such as the GPUs in the 2011 MBPs.

A consumable item such as a battery would not be covered beyond the manufacturer’s 1-year warranty.
 

Ralfi

macrumors 68030
Dec 22, 2016
2,941
1,914
Australia
Consumer law is not an extended warranty. Consumer law covers items which are inherently faulty and should not reasonably fail, such as the GPUs in the 2011 MBPs.

A consumable item such as a battery would not be covered beyond the manufacturer’s 1-year warranty.
I had my Airpods replaced 22 months in due the battery degradation, thanks to my country’s consumer law, as stated by the Apple Store employee.
 
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keysofanxiety

macrumors G3
Nov 23, 2011
9,647
24,654
I had my Airpods replaced 22 months in due the battery degradation, thanks to my country’s consumer law, as stated by the Apple Store employee.
Were your AirPods purchased in tandem with any other device that carried an extended warranty?

I'm not doubting your story but it's definitely an exception to the rule. Consumer law is not an extension of the manufacturer's warranty.
 

MacUse-R

macrumors regular
Dec 24, 2017
152
18
Were your AirPods purchased in tandem with any other device that carried an extended warranty?

I'm not doubting your story but it's definitely an exception to the rule. Consumer law is not an extension of the manufacturer's warranty.
My Northern European country also has this kind of law which is 3 years, but it sounds better than it actually is, it covers only factory faults, and the burden of proof to show that the fault was present from factory is on the consumer after the 6 first month after purchase, so not many people get help thru that law.
I know a bit or two about that because I have tried several times to get help thru that law and I have never succeeded if an item has been older than 1 year, and in those cases were it succeeded it has been covered by the standard 1 year warranty instead.
Sometimes a company can do it thru goodwill, but I doubt Apple would do that?
I obviously don't know how it works in other countries though?

And if Apple considers the battery degradation normal for the time the AirPods has been used then I guess it will not be fixed for free? I have no clue how long these batteries should last under normal or heavy usage?
But its always worth a shot.
 

keysofanxiety

macrumors G3
Nov 23, 2011
9,647
24,654
My Northern European country also has this kind of law which is 3 years, but it sounds better than it actually is, it covers only factory faults, and the burden of proof to show that the fault was present from factory is on the consumer after the 6 first month after purchase, so not many people get help thru that law.
I know a bit or two about that because I have tried several times to get help thru that law and I have never succeeded if an item has been older than 1 year, and in those cases were it succeeded it has been covered by the standard 1 year warranty instead.
Sometimes a company can do it thru goodwill, but I doubt Apple would do that?
I obviously don't know how it works in other countries though?

And if Apple considers the battery degradation normal for the time the AirPods has been used then I guess it will not be fixed for free? I have no clue how long these batteries should last under normal or heavy usage?
But its always worth a shot.
Yes, exactly. Consumer law is not an extended warranty. It means that consumers are protected if they purchase a product that is inherently faulty due to known manufacturing defects.

I’m not surprised Apple replaced the AirPods because they’re great with stuff like that, but it’s dangerous for the OP to advise that consumer law is an extension of the warranty as that’s simply not true.
 

MacUse-R

macrumors regular
Dec 24, 2017
152
18
Yes, exactly. Consumer law is not an extended warranty. It means that consumers are protected if they purchase a product that is inherently faulty due to known manufacturing defects.

I’m not surprised Apple replaced the AirPods because they’re great with stuff like that, but it’s dangerous for the OP to advise that consumer law is an extension of the warranty as that’s simply not true.
Oh okay so Apple are good with those kind of things? I have no experience from dealing with Apple in that way (and I hope I don't need to?), but I just had the feeling that Apple is a company that does not like to give anything for free unless they absolutely have to by law? Maybe I was wrong?
I just thought that unless you have Apple care+ or whatever its called, or have the law by your side they will not help you, at least not smoothly and efficiently and without hassle.

But thats very good if they handle those kinds of things in a good way.
 

Ralfi

macrumors 68030
Dec 22, 2016
2,941
1,914
Australia
Were your AirPods purchased in tandem with any other device that carried an extended warranty?
Nah.

Sometimes a company can do it thru goodwill, but I doubt Apple would do that?
Well they did & i'm not sure it was through goodwill - I went to them after Apple Support suggested I test the batteries over night & when they found there was degradation beyond what they saw as acceptable, they advised I visit an Apple Store to get it sorted....Within 20 minutes, I had my Airpods replaced free of charge, without me needing to insist...the Apple Genius said Australians are covered by consumer law which is an additional years warranty, but that if I were in the US, I wouldn't be able to have them replaced free of charge.
 

MacUse-R

macrumors regular
Dec 24, 2017
152
18
Nah.



Well they did & i'm not sure it was through goodwill - I went to them after Apple Support suggested I test the batteries over night & when they found there was degradation beyond what they saw as acceptable, they advised I visit an Apple Store to get it sorted....Within 20 minutes, I had my Airpods replaced free of charge, without me needing to insist...the Apple Genius said Australians are covered by consumer law which is an additional years warranty, but that if I were in the US, I wouldn't be able to have them replaced free of charge.
Thats good to hear. It should be like that in every country.
 
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