Hi all,
as per topic title – my HR sensor has been slowly giving up the ghost.
In the beginning it would start dropping the readings during workouts. I blamed my own sweat, although it was strange that in the first year it had no problems. Later on I noticed it happen more often, then take up to 5 minutes to pick up the HR in the beginning of a workout. A (weird) workaround I found online was to start the Heart app, wait for it to take a reading, THEN begin the workout, which is… not great. But once it finally got to the point where AutoSleep couldn't give me results due to "not enough measurements" I sent it for repair – not directly to Apple, but to a reseller.
It turns out that Apple demand the reseller to reproduce the issue before replacing the watch. They can't reproduce the issue, while comparing with another watch, because it happens *during movement*. Unless they invent a comparison device that works out for half an hour and then checks how it went, the reseller can't replace the watch. They suggested I go directly to Apple.
I seem to recall people having problems with this as well, and reading those were software-related problems. Obviously, since I sent it for repair twice, I unpaired/re-paired the watch twice as well, so that's not it. I've been keeping it clean – the only way to avoid losing the heart rate readings, though, seems to be cleaning both the bottom of the watch *and the skin on my wrist* before workout. Hasn't this issue been around for years, though? Has there been any sort of repair program (I think not) from Apple? I searched the forum, but haven't found a solution…
Thanks in advance for any replies.
as per topic title – my HR sensor has been slowly giving up the ghost.
In the beginning it would start dropping the readings during workouts. I blamed my own sweat, although it was strange that in the first year it had no problems. Later on I noticed it happen more often, then take up to 5 minutes to pick up the HR in the beginning of a workout. A (weird) workaround I found online was to start the Heart app, wait for it to take a reading, THEN begin the workout, which is… not great. But once it finally got to the point where AutoSleep couldn't give me results due to "not enough measurements" I sent it for repair – not directly to Apple, but to a reseller.
It turns out that Apple demand the reseller to reproduce the issue before replacing the watch. They can't reproduce the issue, while comparing with another watch, because it happens *during movement*. Unless they invent a comparison device that works out for half an hour and then checks how it went, the reseller can't replace the watch. They suggested I go directly to Apple.
I seem to recall people having problems with this as well, and reading those were software-related problems. Obviously, since I sent it for repair twice, I unpaired/re-paired the watch twice as well, so that's not it. I've been keeping it clean – the only way to avoid losing the heart rate readings, though, seems to be cleaning both the bottom of the watch *and the skin on my wrist* before workout. Hasn't this issue been around for years, though? Has there been any sort of repair program (I think not) from Apple? I searched the forum, but haven't found a solution…
Thanks in advance for any replies.