I exchanged a phone today in the Apple Store and didn't realize that it's not activated. Verizon shows the old phone on the account. Verizon is closed and Apple says they can't do anything. Anyone have any tips on how to activate the service? I was thinking that changing the SIM card number to the new SIM card that came in the phone would work but I don't know how to manually access the system. It seems like that when I used to work for Verizon there was a special way to get into the phone settings do these kinds of things. Any help would be greatly appreciated.