i ordered on the 15th at 5:40 pm ish i got a confirmation email that second WITH AN ORDER NUMBER. since then i haven't heard anything, and my order was not recognized by their system ERROR OS001: etc etc... my most recent email from at&t which came just now reads as follows: Dear XXXXXX XXXXXXX, Thank you for your recent purchase at att.com. We're pleased that you have chosen AT&T as your service provider. AT&T is working with a leader in Identity Verification services to reduce the risks associated with identity theft, protecting both AT&T and our customers. To ensure the security of your online purchase, we cannot process your order until your identity has been verified. Please call us at 866-416-8166 by June 23, 2010 so we can verify your identity. When speaking with our AT&T team, you will be asked to answer a short list of unique questions that only you should be able to answer. Again, these questions are intended to verify your identity for the purpose of protecting both AT&T and our customers. Our inbound call hours are as follows: Monday through Friday, 8 AM to 9 PM (EST). Please reference order number: 505XXXXXXX9 If we don't hear from you by June 23, 2010 your order will be canceled automatically. AT&T anyone else getting this run around? etc? now my order wont be processed and i'll be out of luck until the 14th of july or later ALSO: I'VE BEEN ON HOLD FOR 30 MIN and still waiting. ugh. any input, past experience, optimism appreciated. thanks!