To make a long story short my bank recently was transitioned to another bank, PNC. They were supposed to send me a debit card a while ago and I never received it. I called them today so they can reissue a new one. She assured me that my current debit card would be unaffected.
Well just 20 minutes ago I got an email from Apple saying my payment was declined and if I don't send payment within a week my order is canceled!
My iPhone has already shipped, but I'm kind of scared I won't get it.... What do I do?? I can't change my payment method online and CS is closed.
Here's a copy of the email:
Order Date: Jun 15, 2010
Customer Name:
Order number:
Dear
Thank you for your recent order with the Apple Online Store. We
appreciate your business.
We have been unable to obtain payment for your order.
If we do not receive a response from you within one week from the date
of this email, your order will be cancelled.
We offer the following options for resolution:
1. Please contact the financial institution that issued your credit card
to review the reason for decline. You will need to resolve this with
your financial institution before this order can be processed.
2. If you are unable to resolve the issue with your financial
institution, you may cancel your order by visiting:
http://www.apple.com/orderstatus You will need to login to your account
with your Apple ID to locate this order.
3. Please visit http://www.apple.com/orderstatus to change your form of
payment to a different credit card. Please ensure the cardholder name,
billing address and phone numbers on file for your credit card match the
information on your order. You will need to login to your account with
your Apple ID to locate this order.
4. If you wish use a different form of payment, such as a Money Order,
Cashier's Check, or Wire Transfer, please call us at 1-877-422-5368.
Sincerely,
Apple Online Store
Online Help: http://store.apple.com/us/help
Phone: 1-877-422-5368
Mon-Fri: 5:00 a.m. - 8:00 p.m. Pacific time
Sat-Sun: 7:00 a.m. - 4:00 p.m. Pacific time
The iPhone 4 has already posted to my account but the dock hasn't... Maybe this notice was just for the dock, even though it's not due to ship til July 2nd.
Will waiting til tomorrow to clear this up (since I have no choice) screw up my order and maybe delay my iPhone?
I hate my new bank and I'm closing my accounts ASAP!
Well just 20 minutes ago I got an email from Apple saying my payment was declined and if I don't send payment within a week my order is canceled!
My iPhone has already shipped, but I'm kind of scared I won't get it.... What do I do?? I can't change my payment method online and CS is closed.
Here's a copy of the email:
Order Date: Jun 15, 2010
Customer Name:
Order number:
Dear
Thank you for your recent order with the Apple Online Store. We
appreciate your business.
We have been unable to obtain payment for your order.
If we do not receive a response from you within one week from the date
of this email, your order will be cancelled.
We offer the following options for resolution:
1. Please contact the financial institution that issued your credit card
to review the reason for decline. You will need to resolve this with
your financial institution before this order can be processed.
2. If you are unable to resolve the issue with your financial
institution, you may cancel your order by visiting:
http://www.apple.com/orderstatus You will need to login to your account
with your Apple ID to locate this order.
3. Please visit http://www.apple.com/orderstatus to change your form of
payment to a different credit card. Please ensure the cardholder name,
billing address and phone numbers on file for your credit card match the
information on your order. You will need to login to your account with
your Apple ID to locate this order.
4. If you wish use a different form of payment, such as a Money Order,
Cashier's Check, or Wire Transfer, please call us at 1-877-422-5368.
Sincerely,
Apple Online Store
Online Help: http://store.apple.com/us/help
Phone: 1-877-422-5368
Mon-Fri: 5:00 a.m. - 8:00 p.m. Pacific time
Sat-Sun: 7:00 a.m. - 4:00 p.m. Pacific time
The iPhone 4 has already posted to my account but the dock hasn't... Maybe this notice was just for the dock, even though it's not due to ship til July 2nd.
Will waiting til tomorrow to clear this up (since I have no choice) screw up my order and maybe delay my iPhone?
I hate my new bank and I'm closing my accounts ASAP!
