HELP... Bank canceled debit card by mistake and Apple sent email

Discussion in 'iPhone' started by me2000, Jun 21, 2010.

  1. me2000 macrumors 6502

    Joined:
    Sep 17, 2008
    #1
    To make a long story short my bank recently was transitioned to another bank, PNC. They were supposed to send me a debit card a while ago and I never received it. I called them today so they can reissue a new one. She assured me that my current debit card would be unaffected.

    Well just 20 minutes ago I got an email from Apple saying my payment was declined and if I don't send payment within a week my order is canceled!

    My iPhone has already shipped, but I'm kind of scared I won't get it.... What do I do?? I can't change my payment method online and CS is closed.

    Here's a copy of the email:

    Order Date: Jun 15, 2010
    Customer Name:
    Order number:

    Dear

    Thank you for your recent order with the Apple Online Store. We
    appreciate your business.

    We have been unable to obtain payment for your order.

    If we do not receive a response from you within one week from the date
    of this email, your order will be cancelled.

    We offer the following options for resolution:

    1. Please contact the financial institution that issued your credit card
    to review the reason for decline. You will need to resolve this with
    your financial institution before this order can be processed.

    2. If you are unable to resolve the issue with your financial
    institution, you may cancel your order by visiting:
    http://www.apple.com/orderstatus You will need to login to your account
    with your Apple ID to locate this order.

    3. Please visit http://www.apple.com/orderstatus to change your form of
    payment to a different credit card. Please ensure the cardholder name,
    billing address and phone numbers on file for your credit card match the
    information on your order. You will need to login to your account with
    your Apple ID to locate this order.

    4. If you wish use a different form of payment, such as a Money Order,
    Cashier's Check, or Wire Transfer, please call us at 1-877-422-5368.

    Sincerely,
    Apple Online Store

    Online Help: http://store.apple.com/us/help
    Phone: 1-877-422-5368
    Mon-Fri: 5:00 a.m. - 8:00 p.m. Pacific time
    Sat-Sun: 7:00 a.m. - 4:00 p.m. Pacific time

    The iPhone 4 has already posted to my account but the dock hasn't... Maybe this notice was just for the dock, even though it's not due to ship til July 2nd.

    Will waiting til tomorrow to clear this up (since I have no choice) screw up my order and maybe delay my iPhone?

    I hate my new bank and I'm closing my accounts ASAP! :mad:
     
  2. fuzion macrumors 6502

    Joined:
    Mar 15, 2010
    #2

    That looks like a good option!
     
  3. AbSoluTc macrumors 68040

    AbSoluTc

    Joined:
    Sep 21, 2008
  4. me2000 thread starter macrumors 6502

    Joined:
    Sep 17, 2008
    #4

    Believe me, I tried calling every number. Customer service closed. :( I tried sending an email, but you know that'll be at least a day.

    Just wanted to see if anyone else has experienced this.
     
  5. AbSoluTc macrumors 68040

    AbSoluTc

    Joined:
    Sep 21, 2008
    #5
    You can't do anything right now anyways. Go to the bank in the morning.
     
  6. BoxerGT2.5 macrumors 68000

    BoxerGT2.5

    Joined:
    Jun 4, 2008
    #6
    They're gonna snatch your phone off the plane in Alaska like a hodgie trying to blow up his fruit of the looms!!!!
     
  7. me2000 thread starter macrumors 6502

    Joined:
    Sep 17, 2008
    #7
    You're right. Too bad I have to be at work at 8 am tomorrow. Guess I'll have to call during my lunch. :-\
     
  8. me2000 thread starter macrumors 6502

    Joined:
    Sep 17, 2008
    #8
    :eek:

    I'm glad my phone shipped... but Apple can make FedEx hold it or send it back or something is what I'm wondering and worried about. I'll just call Apple tomorrow and give them a different credit card number. What a mess... Thanks new bank. :mad:
     
  9. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
  10. BoxerGT2.5 macrumors 68000

    BoxerGT2.5

    Joined:
    Jun 4, 2008
    #10

    It's gone, watch Fox News, Sara Palin will be flaunting your phone.
     
  11. Diseal3 macrumors 65816

    Joined:
    Jun 29, 2008
    #11
    That sucks. Seeing you have a week dont worry just make payment tomorrow.
     
  12. me2000 thread starter macrumors 6502

    Joined:
    Sep 17, 2008
    #12
    I'm glad they put I get a week or else I'd REALLY be freaking out right now. Hopefully I can just call Apple tomorrow and explain they canceled my debit card and they'll take a new card and all will be well...

    And hopefully my stupid bank can reactivate my debit card! Those do come in handy...
     
  13. eastercat macrumors 68040

    eastercat

    Joined:
    Mar 3, 2008
    Location:
    PDX
    #13
    You should start making plans to move to another bank--preferably a credit union. Although it'll take months to make the move, it'll be worth it.
     

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