To make a long story short my bank recently was transitioned to another bank, PNC. They were supposed to send me a debit card a while ago and I never received it. I called them today so they can reissue a new one. She assured me that my current debit card would be unaffected. Well just 20 minutes ago I got an email from Apple saying my payment was declined and if I don't send payment within a week my order is canceled! My iPhone has already shipped, but I'm kind of scared I won't get it.... What do I do?? I can't change my payment method online and CS is closed. Here's a copy of the email: Order Date: Jun 15, 2010 Customer Name: Order number: Dear Thank you for your recent order with the Apple Online Store. We appreciate your business. We have been unable to obtain payment for your order. If we do not receive a response from you within one week from the date of this email, your order will be cancelled. We offer the following options for resolution: 1. Please contact the financial institution that issued your credit card to review the reason for decline. You will need to resolve this with your financial institution before this order can be processed. 2. If you are unable to resolve the issue with your financial institution, you may cancel your order by visiting: http://www.apple.com/orderstatus You will need to login to your account with your Apple ID to locate this order. 3. Please visit http://www.apple.com/orderstatus to change your form of payment to a different credit card. Please ensure the cardholder name, billing address and phone numbers on file for your credit card match the information on your order. You will need to login to your account with your Apple ID to locate this order. 4. If you wish use a different form of payment, such as a Money Order, Cashier's Check, or Wire Transfer, please call us at 1-877-422-5368. Sincerely, Apple Online Store Online Help: http://store.apple.com/us/help Phone: 1-877-422-5368 Mon-Fri: 5:00 a.m. - 8:00 p.m. Pacific time Sat-Sun: 7:00 a.m. - 4:00 p.m. Pacific time The iPhone 4 has already posted to my account but the dock hasn't... Maybe this notice was just for the dock, even though it's not due to ship til July 2nd. Will waiting til tomorrow to clear this up (since I have no choice) screw up my order and maybe delay my iPhone? I hate my new bank and I'm closing my accounts ASAP!
Believe me, I tried calling every number. Customer service closed. I tried sending an email, but you know that'll be at least a day. Just wanted to see if anyone else has experienced this.
They're gonna snatch your phone off the plane in Alaska like a hodgie trying to blow up his fruit of the looms!!!!
You're right. Too bad I have to be at work at 8 am tomorrow. Guess I'll have to call during my lunch. :-\
I'm glad my phone shipped... but Apple can make FedEx hold it or send it back or something is what I'm wondering and worried about. I'll just call Apple tomorrow and give them a different credit card number. What a mess... Thanks new bank.
I'm glad they put I get a week or else I'd REALLY be freaking out right now. Hopefully I can just call Apple tomorrow and explain they canceled my debit card and they'll take a new card and all will be well... And hopefully my stupid bank can reactivate my debit card! Those do come in handy...
You should start making plans to move to another bank--preferably a credit union. Although it'll take months to make the move, it'll be worth it.