help! big installation problem with ms office for mac 2011

Discussion in 'Mac Apps and Mac App Store' started by Sossity, Mar 22, 2014.

  1. Sossity macrumors 6502a

    Joined:
    May 12, 2010
    #1
    I am stuck with it, I cannot quit the installer, I attempted to install office for mac 2011, on my macbook air 2013 running 10.9.2.

    I connected a cd drive to it, put the cd in, opened the install package, & it went ok, until about halfway through, & it has been stuck at 5 minutes to go for about 2 hours.

    I got a bit nervous, so I ejected the cd, & disk mounter of office, & then disconnected the cd drive from my macbook air, but the installer is still stuck, and there is no option to quit it in activity monitor, I cannot even shut the laptop down/off.

    i dont know what to do, the laptop seems to have frozen up, I can open other apps, but the installer has taken over.
     
  2. TallGuyGT macrumors regular

    TallGuyGT

    Joined:
    Aug 8, 2011
    #2
    Hold down Command-Option-ESC and you should be able to force quit the installer. Then you should be able to reboot and try again.

    I recommend grabbing the digital download from Microsoft. It's more up-to-date than the DVD. See: http://support.microsoft.com/kb/2439384
     
  3. Sossity thread starter macrumors 6502a

    Joined:
    May 12, 2010
    #3
    I downloaded and installed again from the link provided, I had to enter the key there before downloading, and then again to activate after installation.

    I got a message saying that the key had been used it maximum amount of times.

    I bought this from a seller with 100% feedback from ebay, the original listing was for office for mac 2011, 1 user 2 macs. I had also looked, at their ratings and they had sold this to other buyers recently, and they gave positive feedback, saying their installations went fine.

    So far I have had nothing but problems. And am feeling I have made a mistake, and should have just gone with libre office.
     
  4. porthole2 macrumors member

    Joined:
    Feb 26, 2014
    #4
    Click on activate by phone and follow the prompts, when asked how many machines answer 1, if the automated response doesn't work you will connect to a person and repeat.

    MS activation is such a pain, especially when you have a hardware issue.
     

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