help! big installation problem with ms office for mac 2011

Sossity

macrumors 65816
Original poster
May 12, 2010
1,037
7
I am stuck with it, I cannot quit the installer, I attempted to install office for mac 2011, on my macbook air 2013 running 10.9.2.

I connected a cd drive to it, put the cd in, opened the install package, & it went ok, until about halfway through, & it has been stuck at 5 minutes to go for about 2 hours.

I got a bit nervous, so I ejected the cd, & disk mounter of office, & then disconnected the cd drive from my macbook air, but the installer is still stuck, and there is no option to quit it in activity monitor, I cannot even shut the laptop down/off.

i dont know what to do, the laptop seems to have frozen up, I can open other apps, but the installer has taken over.
 

Sossity

macrumors 65816
Original poster
May 12, 2010
1,037
7
I downloaded and installed again from the link provided, I had to enter the key there before downloading, and then again to activate after installation.

I got a message saying that the key had been used it maximum amount of times.

I bought this from a seller with 100% feedback from ebay, the original listing was for office for mac 2011, 1 user 2 macs. I had also looked, at their ratings and they had sold this to other buyers recently, and they gave positive feedback, saying their installations went fine.

So far I have had nothing but problems. And am feeling I have made a mistake, and should have just gone with libre office.
 

porthole2

macrumors member
Feb 26, 2014
68
0
Click on activate by phone and follow the prompts, when asked how many machines answer 1, if the automated response doesn't work you will connect to a person and repeat.

MS activation is such a pain, especially when you have a hardware issue.