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HELP!!!!!! Broken MacBook?

D

Dingdongggggggg

macrumors newbie
Original poster
Oct 27, 2013
10
0
Hi,

I started up my MacBook this night and got the typical bong but then the apple symbol, file folder with ? on it and a no entry sign started flicking through in rapid succession.

I have read as many forum pages as I could to try and find out what the problem is and it looks like its kernal issues but i dont know what that means.

I did cmd v and got the following error message

efiboot loaded from device: Acpi (PNP0A03,0)/Pci (1FI2)/SATA(0,0)/HD(Part2,Sig551B82C4-2BC8-4077-80E0-4AA25648B060)
boot file path: \System\Library\CoreServices\boot.efi
.Loading kernel cache file ‘System\Library\Caches\com.apple.kernelcaches\kernelcache.E312DF81’
Loading ‘mach_kernel’...
Could not open file ‘mach_kernel’
Error loading kernel ‘mach_kernel’ (0xe)

I have no installation discs and Safe boot isn't working.

Please I am so stressed out !!!!
 
Thank you so much for answering!

I have a 2007 white intel core 2 duo macbook

I was stupidly trying to upgrade from 10.5.8 to 10.6.8 through a combo software download Apple had put on their website. I was just toying around to see if I could bypass buying snow leopard. The download ended and when I tried installing it the Mac crashed and this happened.
 
Dingdongggggggg said:
Thank you so much for answering!

I have a 2007 white intel core 2 duo macbook

I was stupidly trying to upgrade from 10.5.8 to 10.6.8 through a combo software download Apple had put on their website. I was just toying around to see if I could bypass buying snow leopard. The download ended and when I tried installing it the Mac crashed and this happened.
Click to expand...

Yeah.. you should probably just buy Snow Leopard for $20 off their website.
 
Dingdongggggggg said:
I was stupidly trying to upgrade from 10.5.8 to 10.6.8 through a combo software download Apple had put on their website. I was just toying around to see if I could bypass buying snow leopard. The download ended and when I tried installing it the Mac crashed and this happened.
Click to expand...

Specifically what upgrade were you getting from Apple that would take you from 10.5.8 to 10.6.8? I did not think there was any upgrade to 10.6 via app store, that it was solely via local install (DVD or USB media).

I ask, because Apple charges $20 for the jump to 10.6, then another $20 for the jump to 10.7, and I think $30 for 10.8.
 
The Kernel on your computer is hosed. As a result, you need to reinstall OS X. You will need to obtain a copy of Leopard or Snow Leopard on DVD, or purchase Lion, Mountain Lion, or Mavericks and put in on a USB disc and install it. There is no other solution to your problem. You may want to take the computer to a local Apple Store or Apple Authorized Repair Center (or someone locally who knows Apples) and they can help you get everything working again, correctly.
 
@Wild card

I read an article on the interweb telling me how to update from Snow Leopard to Mavericks. (reapptive.com/how-to-install-mavericks-over-leopard/)

I changed SystemVersion.plist to 10.6.7 and attempted to download an apple update that would get me snow leopard, and therefore the mac app store and finally Mavericks. (support.apple.com/kb/DL1400)

And then the above happened.

I guess it'll teach me for messing up with my computer too much... :(

@TEG

I suspected it had something to do with the Kernel.

I have a Genius appointment for Tuesday 5:30 PM ET. I'll keep you guys posted.

Thanks.
 
Dingdongggggggg said:
@Wild card

I read an article on the interweb telling me how to update from Snow Leopard to Mavericks. (reapptive.com/how-to-install-mavericks-over-leopard/)

I changed SystemVersion.plist to 10.6.7 and attempted to download an apple update that would get me snow leopard, and therefore the mac app store and finally Mavericks. (support.apple.com/kb/DL1400)

And then the above happened.

I guess it'll teach me for messing up with my computer too much... :(

@TEG

I suspected it had something to do with the Kernel.

I have a Genius appointment for Tuesday 5:30 PM ET. I'll keep you guys posted.

Thanks.
Click to expand...

Oh my god. The genius is going to facepalm so hard if you tell him that. You really don't much about the way computers, operating systems, and OS updates if you really thought there was a slight chance of that working. I give you props though, it's creative. A combo update will far from get you a completely new OS, the Mac App Store, etc. It doesn't work like that. Maybe I'm overreacting and others don't feel the same, but I find this extremely funny.
 
I'm sorry if I'm that stupid. Have a little bit of humility. I use windows anyway. I have barely any comprehension of what Mac is. That's why I followed instructions on some website.

Besides, I'm gonna ask the genius for help for the reinstall. I'm not sure exactly what to do...
 
1. Your MacBook can't run Mavericks properly. There are no 64-bit drivers for the GMA950 that's in your MacBook.
2. You need to reinstall OS X. The highest version your MacBook can go to is 10.7.x.
3. Going to see an Apple Genius is going to cost you unless you bought AppleCare for years.
 
Dingdongggggggg said:
I'm sorry..
Besides, I'm gonna ask the genius for help for the reinstall. I'm not sure exactly what to do...
Click to expand...

You sound sorry.

Call your local Apple store. Ask if they have Snow Leopard retail on stock. They won't. They will refer you to apple.com. Tell them you are in a bind and can't wait a week for delivery, and ask if you show them your purchase receipt, will they lend you their DVD. They will ask you to come in.

Buy the DVD from apple.com. Setup a genius bar appt. Show the email receipt to the genius, ask for the DVD. They will very well just take your machine to the bar and wipe old OS/reinstall new off of their rescue drive.

Voila, you are at 10.6.8. Thank the staff for their overgenerous assistance. Do not ever tell them you tried doing what the interwebs above told you to do. I did not check your links, but it appears you attempted to steal/hack the system to update to a version you didn't pay for and your system wasn't compatible with.
 
Just get a retail Snow Leopard disc. I ordered one yesterday from eBay (£12.00) and it arrived this morning.

About an hour later I'd erased the hard drive (formally had Leopard) and installed Snow Leopard.

I'm pretty new to Macs and it was much easier and quicker than installing Windows. :cool:

PM me if you need any help from a fellow newbie :)
 
I went to the Genius Bar today and after waiting for ages finally got a Genius. They reinstalled Mac osx whilst keeping my files. Everything looked great but when I logged in tonight there was a message saying : finder quit unexpectedly and the finder app and spotlight were not available... Please help!
 
Dingdongggggggg said:
I went to the Genius Bar today and after waiting for ages finally got a Genius. They reinstalled Mac osx whilst keeping my files. Everything looked great but when I logged in tonight there was a message saying : finder quit unexpectedly and the finder app and spotlight were not available... Please help!
Click to expand...

Before you left the Apple store you should have made sure that everything was working 100%. Anyway, try this. Tell us how it goes.
 
Dingdongggggggg said:
I went to the Genius Bar today and after waiting for ages finally got a Genius. They reinstalled Mac osx whilst keeping my files. Everything looked great but when I logged in tonight there was a message saying : finder quit unexpectedly and the finder app and spotlight were not available... Please help!
Click to expand...

What happens when you restart? does it show the "Finder quit unexpectedly" right away or later on?
 
Dingdongggggggg said:
I went to the Genius Bar today and after waiting for ages finally got a Genius. They reinstalled Mac osx whilst keeping my files. Everything looked great but when I logged in tonight there was a message saying : finder quit unexpectedly and the finder app and spotlight were not available... Please help!
Click to expand...

What did the genius do? Wipe the hard drive and put a fresh install of OSX on? or was it some sort of repair of the current install?

If it's a fresh install, then it would be a possible HD fail? But guessing it wasn't a full install.

tl;dr: what fix did genius do?
 
@Mac Zach

Yup, it shows "finder quit unexpectedly immediately after I log on.

@Wild Card

You guessed it. I wanted to keep my data, so they did a repair, where they did not erase the hard drive but instead only Mac OSX which they then re-installed.

So no HD fail. I'm going to the genius bar again on Monday.
 
Dingdongggggggg said:
You guessed it. I wanted to keep my data, so they did a repair, where they did not erase the hard drive but instead only Mac OSX which they then re-installed.

So no HD fail. I'm going to the genius bar again on Monday.
Click to expand...

I think if you boot off of an Ubuntu Boot CD, you can boot to a desktop with the hard drive mounted. You could plug in a USB flash drive, and backup files.

disclaimer, I've never done this with a macbook, only with windows. I don't see any reason this would not work, unless OSX saves the files in an encrypted format.
 
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