Help! Bug in iTunes..

Discussion in 'Mac Apps and Mac App Store' started by clarkewingh, Oct 20, 2012.

  1. clarkewingh macrumors newbie

    Joined:
    Apr 12, 2010
    #1
    Just tried importing a perfectly encoded H.264 mp4 video into iTunes when this happened:
    I dragged the file into my Library as I usually do and then it just didn't show up.. So I thought it might have not registered me trying to import the file. So I gave it another try, nothing. I tried various ways of importing including going to File > Add to Library. To no avail.
    Eventually I started searching every category of my Library, including Music and Books! Turns out it shows up in the "Recently Added" playlist but not anywhere else in my Library..
    I tried calling Apple Support but all the guy could do is "list the issue"..

    Is anyone else experiencing this?

    P.S. Yes, I am running the latest update..
     
  2. MFL2012 macrumors member

    Joined:
    Jul 27, 2012
    #2
    Did you use Handbrake? If the file is over 4GB it won't work in iTunes without the " large file size" box checked.
     
  3. clarkewingh thread starter macrumors newbie

    Joined:
    Apr 12, 2010
    #3
    Yes, I did use Handbrake but the file is a mere 650MB..
     
  4. MFL2012 macrumors member

    Joined:
    Jul 27, 2012
    #4
    Sorry, but I'm out of suggestions. I'm sure there are some iTunes experts on here who could solve your problem.
     
  5. JonLa macrumors 6502

    Joined:
    Dec 22, 2009
    #5
    Find it in Recently added, do a right-click and Get Information - sounds like the metadata is all screwed - put some in, check it's down as the right kind of media, and then look for it in the library again.
     
  6. clarkewingh thread starter macrumors newbie

    Joined:
    Apr 12, 2010
    #6
    Yeah, I had tried that too, I made sure it was listed as a TV Show and then looked for it in the Library again, to no avail.. Then I tried just listing it as a movie, and got the same result..
     

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