Help cant get into new computer

Discussion in 'iMac' started by jsf721, Feb 15, 2012.

  1. jsf721 macrumors 6502

    Joined:
    Dec 27, 2011
    Location:
    Li, NY
    #1
    My screen is locked and it is asking for the password. I cannot move the mouse so I cannot type the password in the box, the cursor is in the password box the the keyboard wont type and mouse wont move.

    Now what?

    New 27" imac
     
  2. r.j.s Moderator emeritus

    r.j.s

    Joined:
    Mar 7, 2007
    Location:
    Texas
    #2
    Restart?

    Hold the power button until it turns off, then turn it back on.
     
  3. jsf721 thread starter macrumors 6502

    Joined:
    Dec 27, 2011
    Location:
    Li, NY
    #3
    Still no good..any other ideas?
     
  4. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #4
    Wired or wireless keyboard and mouse? If wired, make sure the connections are secure. If wireless, do you have a wired USB keyboard you can plug in long enough to log in?
     
  5. jsf721 thread starter macrumors 6502

    Joined:
    Dec 27, 2011
    Location:
    Li, NY
    #5
    wire-less
     
  6. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #6
    Then follow my suggestion, AFTER you verify you put the batteries in facing the right direction and make sure the keyboard and mouse are on.
     

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