HELP! Can't get visual voicement on new 3g

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Slip Jigs, Aug 20, 2008.

  1. Slip Jigs macrumors 6502a

    Joined:
    Feb 18, 2008
    #1
    It just dials in when I press the Voicemail button, upgraded from 1st gen. Reset VM password also, still no workie.
     
  2. TEG macrumors 604

    TEG

    Joined:
    Jan 21, 2002
    Location:
    Langley, Washington
    #2
    Where?
    Did you call your provider?
    Do you have EDGE or 3G service?

    TEG
     
  3. Trajectory macrumors 6502a

    Joined:
    Nov 13, 2005
    Location:
    Earth
    #3
    Call AT&T or your carrier, it sounds like your VVM hasn't been turned on or activated.
     
  4. jecapaga macrumors 601

    jecapaga

    Joined:
    Jul 1, 2007
    Location:
    Southern California
    #4
    call your phone number from your phone and it should take you into VM prompt and set it up.
     
  5. Slip Jigs thread starter macrumors 6502a

    Joined:
    Feb 18, 2008
    #5
    3g - i have ATT on the line now, they're looking into it. Friend just got a new one same issue.

    Thanks for the fast responses!
     
  6. Slip Jigs thread starter macrumors 6502a

    Joined:
    Feb 18, 2008
    #6
    I tried that earlier, but I just ended up leaving myself a message. I can dial in to VM when I hit the key and get messages the old fashioned way.
     
  7. Slip Jigs thread starter macrumors 6502a

    Joined:
    Feb 18, 2008
    #7
    Well, after an hour and half with both ATT and Apple, this is still not working! The Apple rep was great, we tried everything under the sun, conferenced in to ATT - they reset the provision, still no go.

    I found one other discussion on a related topic where the fix was to reset the VM password, but I tried this three times. One other funny thing, upon the password reset I never go the confirming text message.

    They did say there were data issues in Michigan which may be a cause. I'm going to try a restore see if that does anything.

    I can't believe this problem is new! Any other suggestions?
     
  8. write2ram macrumors newbie

    Joined:
    Aug 20, 2008
    #8
    visual voicemail down after 2.0.2

    no access to visual voicemail... it just dials in to the regular voicemail. no notifications come through about new voicemails too. tried working with at&t tech support to resolve the issue, but couldn't work it out. they have filed a ticket and said they will get back to me!! hope i dont have to go replace my iphone.
     
  9. rockinrocker macrumors 65816

    rockinrocker

    Joined:
    Aug 21, 2006
    #9
    i had a couple voice mails today that didn't show up until 8 hours or so after they were left.

    updated to 2.0.2 yesterday.
     
  10. carrjar macrumors member

    Joined:
    Sep 28, 2007
    Location:
    Columbus, OH
    #10
    Frustrating

    I've waited over a month now to upgrade and after buying one yesterday...I have this problem with Visual Voicemail. I've tried several resets...password changes...etc. I hope there is a software fix ASAP. :mad:
     
  11. Slip Jigs thread starter macrumors 6502a

    Joined:
    Feb 18, 2008
    #11
    I think it's a network issue.

    Today, the Visual VM screen finally came up and asked me for password. But, no actual voicemails are showing up.
     
  12. liquidtrend macrumors 6502

    liquidtrend

    Joined:
    Jul 26, 2008
    Location:
    HOUSTON, TX
    #12
    not sure if this might help, nor am i positive it makes much sense, but it ended up working for me.

    had the same problem, couldnt even access the voicemail screen on the iphone 3g.
    called att and they talked to a helpful rep who stated that there are a couple options on their system for the vvm. the person who set up my contract could have added an insignifcant one (why they would have multiple options on their system as well as insignif ones wouldnt make much sense). but it was fixed on their end.

    problem still occurred, able to access the voicemail part, but the visual part on the phone wasnt working, so i did a restore.

    now my vvm works fine.
    makes sense.
    parts of it does for me.
    maybe you can shadow what i did and it can help.



    let us know how it goes.
     
  13. Trajectory macrumors 6502a

    Joined:
    Nov 13, 2005
    Location:
    Earth
    #13
    That's probably the cause. Hopefully AT&T will fix it soon.
     
  14. carrjar macrumors member

    Joined:
    Sep 28, 2007
    Location:
    Columbus, OH
    #14
    Same Problem-STATS

    Upgraded from iPhone to 3GiPhone yesterday 8/20
    I live in SE Ohio

    Tried the following:
    1) Reseting VM Password
    2) Calling ATT to reset VM
    3) Changed Greeting
    4) Restoring to Factory Settings, then...
    5) Restoring from Back Up
    6) Reseting iPhone
    7) Turn off 3G

    Tried just about everything.

    Hopefully it's a network issue. I'll wait it out for 24 hours.
     
  15. darkfiber macrumors 6502a

    darkfiber

    Joined:
    Jul 13, 2008
    Location:
    Columbus, OH USA
    #15
    This happened to me when I went to access voice mail, but a short time later it was working again on its own.
     
  16. Slip Jigs thread starter macrumors 6502a

    Joined:
    Feb 18, 2008
    #16
    Well, it fixed itself finally. This morning, the VVM screen came up and prompted for the password. There were no messages showing up however. Then, after about 4-5 hours, poof there they were and everything is fine now.

    I got my phone on Monday, my co-worker got his on Wednesday and they both started working the same way at about the same time.

    So it is a data network issue - but it's unclear how related to new or upgraded accounts it may be. My advice to anyone having the issue is not to spend hours trying to fix it like I did! A call to ATT is worth it if it's a new or upgraded contract just to make sure it's provisioned, and perhaps rebooting the phone or resetting the network, but I don't think a restore is necessary.

    Thanks everyone for the input!
     
  17. MBHockey macrumors 68040

    MBHockey

    Joined:
    Oct 4, 2003
    Location:
    New York
    #17
    I believe it was more a location issue. Visual Voicemail was slow for parts of NY, NY, and Michigan yesterday.
     
  18. carrjar macrumors member

    Joined:
    Sep 28, 2007
    Location:
    Columbus, OH
    #18
    Solution

    Just wait it out...I'm working again!
     
  19. Slip Jigs thread starter macrumors 6502a

    Joined:
    Feb 18, 2008
    #19
    Well, now it seems voicemail is down entirely. I call myself from landline, just rings and rings. Hold 1 to dial VM from iPhone, just rings and rings...
     
  20. MBHockey macrumors 68040

    MBHockey

    Joined:
    Oct 4, 2003
    Location:
    New York
    #20
    My voicemail (and my brother's) are back to fully functional today.
     
  21. Slip Jigs thread starter macrumors 6502a

    Joined:
    Feb 18, 2008
    #21
    Mine came back in later as well.

    I hope it takes this time! : )
     

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