HELP! CaseCrown Lux Glider is STUCK on my iPhone 5

Discussion in 'iPhone Accessories' started by denyc, Sep 22, 2012.

  1. denyc macrumors newbie

    Joined:
    Sep 22, 2012
    #1
    I put the CaseCrown Lux Glider on my 5 as soon as I got it, and I cannot for the life of me figure out how to get it off. The small portion is pretty easy to remove, but the large upper section doesn't move a millimeter. Help! Am I stuck with this case for eternity??
     
  2. Diode macrumors 68020

    Diode

    Joined:
    Apr 15, 2004
    Location:
    Washington DC
    #3
    I'm in the same boat and just got this email:

    I've sent them a reply on how to best remove the case without damaging the phone and I'll let you know when I get a response.

    I sure hope when I do get it off there on not scratches....

    Edit: I was able to pry the case off without damaging the phone.
     
  3. burningrave101 macrumors 6502

    Joined:
    Mar 4, 2008
    #4
    Well that's a load of crap, mine will be here today maybe and I can't put it on my new iPhone 5 unless I want to risk scratches and it getting stuck. I ordered directly from Casecrown but I guess I should of ordered from Amazon in case this type of thing happened.
     
  4. Diode macrumors 68020

    Diode

    Joined:
    Apr 15, 2004
    Location:
    Washington DC
    #5
    I'm guessing the Amazon cases are defective too so who you ordered from wouldn't matter.

    I think a no questions refund or replacement is generous.
     
  5. burningrave101 macrumors 6502

    Joined:
    Mar 4, 2008
    #6
    It's only generous if you didn't end up scratching your iPhone with the case.
     
  6. Diode macrumors 68020

    Diode

    Joined:
    Apr 15, 2004
    Location:
    Washington DC
    #7
    Fair point. I'd expect them to cover any damages if it did. Fortunately mine didn't so I didn't have to find out.
     
  7. saccento macrumors 6502a

    saccento

    Joined:
    Jun 30, 2008
    Location:
    New Jersey
    #8
    It's not just cases from Amazon. I ordered off casecrown and got the email as well
     
  8. Advil macrumors 6502a

    Joined:
    Oct 4, 2008
    #9
    my black one is really tight, but not tight enough to scratch the phone. just a pain to put on and remove.
     
  9. AuroraProject macrumors 65816

    AuroraProject

    Joined:
    Feb 19, 2008
    Location:
    Right there
    #10
    I ordered directly from CaseCrown and have not received an email yet. My iPhone 5 wont arrive until the end of next week, so no biggie to me as long as they take care of this.
     
  10. emaja macrumors 68000

    Joined:
    May 3, 2005
    Location:
    Chicago, IL
    #11
    Got that email too but fortunately I didn't put it on yet. I guess this is likely to happen when case makers don't have the final specs and have to make an educated guess. I recall this happening with the iPhone 4 launch as well.
     
  11. rmwebs macrumors 68040

    Joined:
    Apr 6, 2007
    #12
    I'd take it off and get them to send you the free replacement - not worth risking it scratch it or get stuck somewhere down the line.
     
  12. denyc thread starter macrumors newbie

    Joined:
    Sep 22, 2012
    #13
    Update: wearing a rubber dishwashing glove to grip the phone while pulling off the case works. Thank goodness, no scratches on the phone from the overly-tight case.
     

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