Help - complete nightmare!

Discussion in 'iPhone Tips, Help and Troubleshooting' started by theautopilot, Aug 13, 2013.

  1. theautopilot macrumors 6502a


    Jul 27, 2010
    So my iPhone 5 develops a fault, within warranty, and Apple agree that it needs replacement. They tell me the best option is drive to an apple store and they will swap it out. So I wait a week for a genius appointment then drive for 2.5 hours to store and swap it out - then drive home for 2.5 hours. A long expensive trip, but so far so good...

    But when I get home I can't get any service. So, by the advice of Apple, I restore it. But then the problems start; its in recovery mode, but it won't restore. Throws up the error code -1. Even DFU mode (and yes I am in DFU mode with black screen) won't work.

    Apple won't help, they say I have to return it to them. So before I go insane, is the ANYTHING I can try to restore it?

  2. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
    Nope, sounds like its a hardware issue.
    Nothing you can fix with iTunes.
    You will have to either drive back or mail it to them.
  3. maliu macrumors 6502a

    Jun 24, 2010
    Can't you get it replaced using the express method? Call Apple support. Shouldn't have to go back to the store for that.
  4. theautopilot thread starter macrumors 6502a


    Jul 27, 2010
    Is that where they send a replacement and charge a holding fee while they test the old one? It think the ask for $/£400 on a credit card don't they?
  5. theautopilot, Aug 14, 2013
    Last edited: Aug 14, 2013

    theautopilot thread starter macrumors 6502a


    Jul 27, 2010
    Ok, so to be fair to Apple, they have done a fairly decent job of putting this right. They are going do an express exchange but wave the £29 delivery fee, plus they have said I can have a generous amount of money to spend in the Apple store. I would have liked them to not have to taken a holding fee, but I think they have been pretty good compared to most companies. O2 (UK Network) basically said take a running jump.

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