Help! Contacts Won't Add, Delete or Search!

Discussion in 'OS X El Capitan (10.11)' started by gblunt99, Nov 14, 2015.

  1. gblunt99 macrumors newbie

    Joined:
    Mar 15, 2009
    Location:
    Toronto
    #1
    For the past two or three weeks Contacts has not allowed me to add or delete addresses. I can't import them from Mail (it SEEMS to allow it but when I check the data has not been entered). If I type them in they don't stay. If I drag them to Trash, they don't stay trashed. Delete Card is greyed out. I've tried the usual shutting down, repairing permissions etc, but no change.

    Can't reinstall because I bought the computer used and I don't have a Mavericks disk.

    Last night I upgraded to El Capitan, hoping that might fix it. Nope. It's worse now; I can't type a name in the search slot--it shuts the program down after the first letter or two.

    I've got tons of email I can't trash because I need to save the contact info.

    Thanks in advance for any help you can give,

    Giles
     
  2. dianeoforegon macrumors 6502a

    dianeoforegon

    Joined:
    Apr 26, 2011
    Location:
    Oregon
    #2
    Are your contacts synced to iCloud or are they local contacts?

    If local, under File > Export > Contacts Archive.

    In your Users Library delete these files:

    Application Support > AddressBook
    Containers > com.apple.AddressBook

    Log out under the Apple in the Menu bar
    Log in
    Delete the Trash
    Open AddressBook
    Under File > Import select to import the Contacts-11-xx.abbu file that you exported
     
  3. pacmannz macrumors newbie

    Joined:
    Nov 14, 2015
    #3
    Same problem, except also exiting accounts failed. I got my gmail account to work through email accounts but my clear.net.nz account will not logon. I am presently unable to get emails on my laptop or access years of sent mail history.
     
  4. gblunt99 thread starter macrumors newbie

    Joined:
    Mar 15, 2009
    Location:
    Toronto
    #4
    Diane, thanks for your reply and sorry to not get back sooner. I've had so many computer issues that I forgot I posted this (and got no email alert). I'm not synced to iCloud. Mail is synced to a Gmail IMAP account. So I don't know if that qualifies as "local" or not.
     

Share This Page