Help - damaged iphone audio jack, will apple replace it for me? :(

Discussion in 'iPhone Tips, Help and Troubleshooting' started by sashie, Oct 19, 2009.

  1. sashie macrumors member

    sashie

    Joined:
    Sep 9, 2009
    Location:
    Hong Kong
    #1
    [​IMG]
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    (sorry for the huge photos i don't know how to resize them..)

    i am so upset.
    i was listening to music with my headphones plugged in the audio jack today while my iphone was in my jeans pocket.
    i had to get on a bus and the bus started moving before i had a chance to sit down.. so when i did... well. i think you all know what happened then.
    apart from damaging the audio jack..
    my 'sleep' button died as well.. so now i can't swtich my phone off nor put it to sleep/standby mode.

    i will be visiting apple care tomorrow right away... (i am so so so upset)
    i know i should just wait til tomorrow to find out
    but.. i am so anxious to know whether apple will replace this for me..
    or do i have to pay for a brand new phone. :(

    this is just 3 months old ... yeah.. its the 3gs. :(

    anyone had this issue before?
     
  2. Unspoken Demise macrumors 68040

    Unspoken Demise

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    #2
    Its physical damage. I dont believe they will replace it under warranty.
     
  3. sashie thread starter macrumors member

    sashie

    Joined:
    Sep 9, 2009
    Location:
    Hong Kong
    #3
    even if i am willing to pay? :(
    so i need to buy a new phone?
     
  4. -aggie- macrumors P6

    -aggie-

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    #4
    It'll be an out of warranty replacement for $199.
     
  5. Unspoken Demise macrumors 68040

    Unspoken Demise

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    #5
    What im saying is they will not replace it free under warranty, seeing as it is user created damage. They will probably give you a quote on how they can fix it out of warranty, or they will require you buy a new phone.
     
  6. sashie thread starter macrumors member

    sashie

    Joined:
    Sep 9, 2009
    Location:
    Hong Kong
    #6
    thank you...
    at least now i know i don't need to actually pay for a brand new phone...
    fingers crossed its about the same price for out of warranty replacement in hong kong.. sigh.
     
  7. OllyW Moderator

    OllyW

    Staff Member

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    #7
    Use [​IMG]
     
  8. sashie thread starter macrumors member

    sashie

    Joined:
    Sep 9, 2009
    Location:
    Hong Kong
    #8
     
  9. -aggie- macrumors P6

    -aggie-

    Joined:
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    #9
    See this link for more info on OOW service.

    http://www.apple.com/uk/support/iphone/service/faq/#warranty4

    It's a UK link....the U.S. link says the same, but it was the first one I found.
     
  10. sashie thread starter macrumors member

    sashie

    Joined:
    Sep 9, 2009
    Location:
    Hong Kong
    #10

    thank you so much for the link. really appreciate it...
    at least it gave me a rough idea on the pricing..
    the stupid hong kong version of this website doesn't tell me anything...
    apart from 'contact your service provider for more details'
    so i guess i'll just have to try my luck tomorrow. :(
    thanks anyway! x
     
  11. lollicup macrumors regular

    Joined:
    Aug 20, 2009
    #11
    wow that is some damage haha never seen that

    apple will replace it for $200 since accidental damage is not covered
     
  12. sashie thread starter macrumors member

    sashie

    Joined:
    Sep 9, 2009
    Location:
    Hong Kong
    #12


    haha i know. thanks to my headphones :( tsk.
    i replaced it a few days ago. yeah they charged me $1700 hk dollars.. which is about $200USD. :(
     

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