Hi. I have been trying to fix my daughters iphone 5s. She has put a passcode on it, doesnt know how or remember what it is. After lots of youtube videos and reading I plugged it into my laptop and installed itunes. When i plug it in it says to update and restore, after about 15mins of downloading the phone vibrates and it says on the laptop"unable as phone is passcode protected" i left itunes to carry on downloading and it got halfway through (which took 3 hours!) And then i had error code 9006.. I turned off my firewall and tried again and it did the same thing. Next i found a link to the latest ios and downloaded that to instal manually. Then i opened itunes held shift key and chose the file but it says the file is incompatible, i have definatley chosen the right one from the list. I dont know which Ios is currently installed as i have never plugges this into my laptop. Anyone able to help.