help. daughter knackered her phone.

Discussion in 'iPhone' started by ady347, Mar 28, 2015.

  1. ady347 macrumors newbie

    Joined:
    Mar 28, 2015
    #1
    Hi. I have been trying to fix my daughters iphone 5s. She has put a passcode on it, doesnt know how or remember what it is. After lots of youtube videos and reading I plugged it into my laptop and installed itunes. When i plug it in it says to update and restore, after about 15mins of downloading the phone vibrates and it says on the laptop"unable as phone is passcode protected" i left itunes to carry on downloading and it got halfway through (which took 3 hours!) And then i had error code 9006.. I turned off my firewall and tried again and it did the same thing. Next i found a link to the latest ios and downloaded that to instal manually. Then i opened itunes held shift key and chose the file but it says the file is incompatible, i have definatley chosen the right one from the list. I dont know which Ios is currently installed as i have never plugges this into my laptop. Anyone able to help.
     
  2. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #2
    You may need to DFU restore.

    Plug in the USB cable and power off the phone.

    Once off, hold the power button down. As soon as you see the apple logo, hold the home button (keep the power button pressed too).

    Once the screen goes blank, count to 2 and release the power button, keeping the home button pressed. The device should show up in iTunes as a recovery device, and you should be able to restore as normal (no need to download sw files manually).
     
  3. eyoungren macrumors P6

    eyoungren

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    Aug 31, 2011
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    Phoenix • 85037
    #3
    1. You can only update and restore to a version of iOS that Apple is still signing. In this case, iOS 8.2. I would suggest putting the phone in DFU mode, connecting to iTunes and then letting it do it's work. You will get a phone on iOS 8.2.

    2. There is no circumvention around passcode or iCloud locks. If there was for "legit" users then that would defeat the protection. Apple will not help you.

    Your daughter will have to remember the passcode because without it you had a brick.

    Kids huh? Put a passcode on the device and then immediately forget what the passcode is. :rolleyes:
     
  4. ady347 thread starter macrumors newbie

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    Mar 28, 2015
    #4
    Its been like it for a week and she said nothing until i asked where her phone was. I remember when we got it we plugged it into her laptop (which is also knackered from a virus or something. I have been trying to update and install the way your saying. Holding both buttons and then release top when see logo bit still hold home button. Itunes recognises it and says update and restore. Then it starts downloading update but after 15 mins u get this password thing come up. I thought people like block phones and stuff nowadays if you lose it so surprised i cant just wipe the whole phone and start over.

    ----------

    On google i read if you forget passcode you can just factory reset phone with itunes or is that wrong?
     
  5. braddick macrumors 68040

    braddick

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    Jun 28, 2009
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    Encinitas, CA
    #5
    If that was possible, and it's not- the whole purpose of a password protected iPhone would be lost.
     
  6. iDuel macrumors 6502a

    iDuel

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    Jul 20, 2011
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    Greece/USA
    #6
    I'm pretty sure you can by putting the phone in DFU mode, but you will lose any and all data the phone had on it.
     
  7. jdogg836 macrumors regular

    jdogg836

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    Oklahoma
    #7
    I'm positive this only applies if you do not have Activation Lock enabled or are running an older version of iOS.
     
  8. QCassidy352 macrumors G3

    QCassidy352

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    Mar 20, 2003
    Location:
    Bay Area
    #8
    I don't think so. This is the whole point of the activation lock feature. It's designed to prevent thefts because stealing a locked iphone leaves you with a useless brick. If you could defeat the lock so easily, so could thieves, defeating the whole point.
     
  9. iDuel macrumors 6502a

    iDuel

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    Jul 20, 2011
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    Greece/USA
    #9
    Wouldn't the password for Activation Lock be separate from the 4-digit or complex passcode used to gain access to the device? What I said originally was assuming that the OP's daughter had only forgotten her 4-digit/complex passcode.
     
  10. ady347 thread starter macrumors newbie

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    Mar 28, 2015
    #10
    Guys its the 4 digit passcode to access phone and features (lock screen) its nothing to do with anything else!!! Such as icloud or anything
     
  11. adamhenry macrumors 65816

    adamhenry

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    On the Beach
    #11
    Yeah, passcode has nothing to do with activation lock.
     
  12. ady347 thread starter macrumors newbie

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    Mar 28, 2015
    #12
    Like this

    http://johnbiehler.com/2008/12/04/use-the-iphone-passcode-lock/
     
  13. jdogg836 macrumors regular

    jdogg836

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    Jul 28, 2010
    Location:
    Oklahoma
    #13
    Well as long as OP knows the activation lock password, then putting it into DFU mode will work. It will get around the passcode but wipe all the data.
     
  14. MNR macrumors regular

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    Nov 4, 2014
    #14
    with the buying ticket or the proof that the iPhone belongs to me and is not a stolen one, I would go to an Apple Store and asked for the genius help.
     
  15. Ulenspiegel macrumors 68020

    Ulenspiegel

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    Land of Flanders and Elsewhere
    #15
    I think this is the best idea.
     
  16. ady347 thread starter macrumors newbie

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    Mar 28, 2015

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