Help! Devastated I've already destroyed my retina display :(

[Ledgem]

I've seen people complain to companies that provided products for free. Apple could cut the costs of their systems in half and they'd still get people claiming that the products are overpriced.

Covering accidents that occur is the responsibility of insurance companies, not the companies that build products. The warranty is a guarantee that there are no flaws from their end. If you wreck something yourself and then pass it off to the company to pay for then you are shifting responsibility. You can justify it how ever you like, but that is what it comes down to. You're not going to convince anyone who thinks it's wrong that you're in the right, so why do you keep trying to justify yourself to the forum?

 

[CaptHenryMorgan]

Shoulda been more careful bub.

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That's fraud, and its wrong.

It's not fraud, it's obfuscation.

 

[KPOM]

Shoulda been more careful bub.

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It's not fraud, it's obfuscation.

Splitting hairs, at best. If you know that a product was damaged and attempt to claim repairs as if it were simply defective, it's dishonest.

 

[fskywalker]

Hi all

I purchased a Macbook Pro only 2 months ago. I went with what i was told, is the best I could get in the 13"! It is a beautiful laptop...

Careless me had this sitting beside my bed and a friend of mine, in the dark fell into it - it was opened...

As there was no visible damage, the only thing i cared about at the time, was whether they were okay. The following night i go to turn on my mac and the screen is totally stuffffffeddddd... black lines streaming across horizontally and absolutely no OS to see 🙁

Such a big purchase for me ($2500) and I am devastated!

I was speaking to a Apple Support Rep and he mentioned accidental damage? As there are no impact points or dints or cracks - could this pass as accidental damage and be covered under my warranty?

If not, any ideas on how much i will be looking at to have this fixed?

I have always been a windows girls so really not sure what my chances are or what i am looking at moneywise... any advice, help would be greatly appreciated

Sad n Sorry Bex! 🙁

So did you took it in to Apple to review damage?

 

[thekev]

I say the symptoms are that of a disconnect between the display and the GPU cable. If that is the case, the cable was ripped out and possibly very damaged.

I did have something similar happen with an old Powerbook G4, but it was one of many problems, and the G5s had just come out, so I simply got rid of it. I remember the battery + backup battery both died, the charger died, the optical drive died, and the machine would lose power sometimes if I moved the display forward. Given that it was a first generation PB G4, I just elected to go to a desktop only for a while. The OP's description could be a cable problem. They could take it to Apple. If it is just a loose cable, I doubt they would be charged for it. If they didn't make the machines so hostile to end user servicing, I would say grab a screwdriver instead. I can still deal with it, but I'm somewhat insane with my handling of electronics (screws stuck on double sided tape with labeled paper, gloves, lintless cloth and isopropyl available if anything needs to be cleaned, spotless work area, exact screwdriver sizes looked up in advance). I don't expect everyone to be that way.

 

[annk]

Closed for clean-up.

Edit: It's been cleaned of the posts that break rules. I've tried to leave a little of each side of the ethics argument, to give a realistic picture of the discussion the thread subject provoked.

However, I don't see anything good coming of reopening.