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Carrier Help! Did Verizon Fail to ship anyone else's order?

I

iono11200

macrumors regular
Original poster
Mar 9, 2012
141
23
So long my story short. I order 2 phones online minutes after preorders were available. Verizon website will NOT allow me to buy a new phone at upgrade price, even though I have been due for an upgrade since June. So I end up paying full retail for both. Next day I call Verizon, they can't fix it. All I can do is cancel and reorder. So I cancel the full price phone and reorder at upgrade price. I receive a confirmation email, an order number, a sale reps name and a Deliver by date of 9/25.

So a week passes and my fiance's phone shipped on Saturday but no movement on mine so I call. Verizon tells me that the was an error with the person submitting my order and even though I got a confirmation email with and order number and a deliver by 9/25 date I'm now told I won't see my phone till 10/7. So even though I gave the operator a current in good standing credit card? NO PHONE. Has anyone ever experienced anything as piss poor as this and what recourse do I have? I spent hours on the phone with them today and they didn't even offer me any kind of a credit. It's almost like someone said earlier. If you are buying at an upgrade you seem to go to the back of the line. How long were they gonna wait till they decided to process my order? I'd like to tear someone a new ******* right now. Thoughts and suggestions are welcomed.
 
Which iphones were you looking at getting? If its the regular 6S models non Rose Gold there is a good chance you can just walk into apple and get one.
 
I ordered one silver and one space grey both 16 gb. There has been plenty of stock in these models over that last week and a half, had I known there was a problem. But now I'm told ALL models are sold out. So much for staying up all night and getting a preconfirmation number and a "Delivers by 9/25".
 
This is my 5th year ordering at launch. I am so angry I could just scream. I wanna cancel EVERYTHING I'm so pissed! May sound silly but it's just not the same if I don't get it on launch day. I understand mistakes happen but I think Verizon owes me a little something on this one. Somebody is full of **** somewhere along this line. But god forbid! Don't break your contract promises! We'd be strung up by our balls!
 
iono11200 said:
This is my 5th year ordering at launch. I am so angry I could just scream. I wanna cancel EVERYTHING I'm so pissed! May sound silly but it's just not the same if I don't get it on launch day. I understand mistakes happen but I think Verizon owes me a little something on this one. Somebody is full of **** somewhere along this line. But god forbid! Don't break your contract promises! We'd be strung up by our balls!
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Get some perspective. At least you aren't starving, homeless, or dying.
 
protobiont said:
Get some perspective. At least you aren't starving, homeless, or dying.
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You are correct. This is so trivial compared to real world problems. But it IS frustrating when you work hard all year and can't get what you want because of someones mistake. Interestingly, after 4 hours on the phone with Verizon yesterday, I miraculously received shipping info and a tracking number at 4:07 this morning.
 
iono11200 said:
This is my 5th year ordering at launch. I am so angry I could just scream. I wanna cancel EVERYTHING I'm so pissed! May sound silly but it's just not the same if I don't get it on launch day. I understand mistakes happen but I think Verizon owes me a little something on this one. Somebody is full of **** somewhere along this line. But god forbid! Don't break your contract promises! We'd be strung up by our balls!
Click to expand...
We all know you aren't going to cancel anything, you'll get the 6S, and you'll preorder the 7 as well. Calm down, reduce tour entitlement, and breathe. It's just a phone dude.
 
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