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All iPads Help! Do I have a dead Pixel?

R

Radon87000

macrumors 604
Original poster
Nov 29, 2013
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I just bought a new 12.9 iPad Pro and when I tilt the iPad so I am looking at it from the top while it's vertical in my hands I see a white spot about 5 cm above the home button which stays lit when I keep scrolling and even when a color goes over the spot.

But when I look at the iPad normally from the front I don't see anything.

Is that something to do with my screen protector glue or is it a dead pixel. I have attached pics.


When looking from the top, this spot is there

e46083fc56d01dd7a3a4ca684cbeacea.jpg


However when I tilt the display and look from the front it disappears and everything is normal

f7332f24de8186724867735cabcb3562.jpg


Some other pics where I can't see the spot when looking straight on.

05477694d002d399cf7c183c79ed44a4.jpg

0e70b2e65de24ed38053d859b95c0f21.jpg

3925dff5642c222f63f4c6a8d3484856.jpg
 
Last edited:
A dead pixel doesn't glow. But it's more likely your screen protector if you can't see it when looking at it straight. You can spot a dead pixel from every angle.
 
akash.nu said:
A dead pixel doesn't glow. But it's more likely your screen protector if you can't see it when looking at it straight. You can spot a dead pixel from every angle.
Click to expand...
Is it easy to spot a pixel (stuck or dead) on a display?Can it be spotted on colored backgrounds or is it visible only on white screens?

I can only spot this dot when I tilt the ipad,when looking head on its almost invisible,just a small imperfection I see when I look really really really closely at that spot with my nose touching the screen lol
 
Radon87000 said:
Is it easy to spot a pixel (stuck or dead) on a display?Can it be spotted on colored backgrounds or is it visible only on white screens?

I can only spot this dot when I tilt the ipad,when looking head on its almost invisible,just a small imperfection I see when I look really really really closely at that spot with my nose touching the screen lol
Click to expand...

I've only ever had dead pixel once on one of my iPhones but it's was visible from every angle. Really depends on how acute your eyesight is. But if in doubt why don't you just remove the screen protector and check? That will remove any doubts and will mean you can get a replacement if it turns out to be a dead pixel after all.
 
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akash.nu said:
I've only ever had dead pixel once on one of my iPhones but it's was visible from every angle. Really depends on how acute your eyesight is. But if in doubt why don't you just remove the screen protector and check? That will remove any doubts and will mean you can get a replacement if it turns out to be a dead pixel after all.
Click to expand...
Removed the screen protector and its still there. Guess I will be going in for a replacement :(. Thats the last time I put on a screen protector without checking the screen. $30 down the drain
 
Radon87000 said:
Is it easy to spot a pixel (stuck or dead) on a display?Can it be spotted on colored backgrounds or is it visible only on white screens?

I can only spot this dot when I tilt the ipad,when looking head on its almost invisible,just a small imperfection I see when I look really really really closely at that spot with my nose touching the screen lol
Click to expand...

If it is still there, off to the store you go!
 
I know your pain. I had a matte screen protector I paid 15 dollars plus 10 dollars shipping. Matte screen protectors are the best when it comes to fingerprints. Also good a little texture for the Apple Pencil. I had the screen protector on perfect except one little spot there was a piece of dust that was causing a bubble. So I peeled back the screen protector and not thinking wiped the screen with my shirt and. Put the screen protector back. Really bad move my shirt was covered in cat hair and it all got stuck to the sticky side of the protector making it 100x worse than it was. I had to tear the whole thing off 25 bucks down the toilet. I just replaced it with a glass screen protector and there are no bubbles this time and I was super careful. We will see how well it holds up to fingerprints.
 
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Not pixel-related, as this affects a region containing multiple pixels. It seems more likely to be some sort of differential light refraction, perhaps bought on by an inconsistency in a coating material or some such. I've seen similar with simple spots of debris on the screen - it may be nearly invisible from some angles, but apparent at others.

I guess it comes down to whether it interferes with your use and enjoyment. Even small imperfections become easy to notice, once you're aware of them.

Personally, I'm fairly easy-going about these things. I've always worked in fields (photography, music/audio/video production, writing) where there's always room for greater perfection. At some point, you have to draw the line, wrap up the project, and move on. While it's great when I have a "perfect" working environment (studios with great acoustics, top-line equipment in excellent condition, whatever), all too often I've had to work with less. I'd have gone mad if I dwelled on the shortcomings; it was more important to adapt and make the best of what I had to work with.
 
Radon87000 said:
Removed the screen protector and its still there. Guess I will be going in for a replacement :(. Thats the last time I put on a screen protector without checking the screen. $30 down the drain
Click to expand...

Oops. Really sorry to hear that. I'm sure a replacement will be as easy as just taking it in. Apple is really good with things like that.
 
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akash.nu said:
Oops. Really sorry to hear that. I'm sure a replacement will be as easy as just taking it in. Apple is really good with things like that.
Click to expand...

And this is where the customer service comes into play. To me, this is where the manufacturer stands behind their product and Apple will rectify the issue.
 
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wetcanvas said:
I know your pain. I had a matte screen protector I paid 15 dollars plus 10 dollars shipping. Matte screen protectors are the best when it comes to fingerprints. Also good a little texture for the Apple Pencil. I had the screen protector on perfect except one little spot there was a piece of dust that was causing a bubble. So I peeled back the screen protector and not thinking wiped the screen with my shirt and. Put the screen protector back. Really bad move my shirt was covered in cat hair and it all got stuck to the sticky side of the protector making it 100x worse than it was. I had to tear the whole thing off 25 bucks down the toilet. I just replaced it with a glass screen protector and there are no bubbles this time and I was super careful. We will see how well it holds up to fingerprints.
Click to expand...
If this happens, take a peace of tape, the regular stuff, and lift the screen protector carefully. Stick tape in between, sticky side to the screen protector, try to get the dust off. It’s tricky, so hope for the best. It might be able to get it off.
Otherwise wait, the silicone sticky stuff on the screen protector might be able to “absorb” it a bit and it might become much less visible in 24-48 hours.
 
abdulkar.im said:
Really good idea!
Click to expand...
When I got the "new iPad" (the first one with retina) I had 3 dead pixels and had to take it in for replacement. I figured that would be the easiest way to show them, and they said it was really helpful when they took it back to show their techs.
 
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