All iPads Help! Do I have a dead Pixel?

Radon87000

macrumors 604
Original poster
Nov 29, 2013
7,612
5,930
I just bought a new 12.9 iPad Pro and when I tilt the iPad so I am looking at it from the top while it's vertical in my hands I see a white spot about 5 cm above the home button which stays lit when I keep scrolling and even when a color goes over the spot.

But when I look at the iPad normally from the front I don't see anything.

Is that something to do with my screen protector glue or is it a dead pixel. I have attached pics.


When looking from the top, this spot is there



However when I tilt the display and look from the front it disappears and everything is normal



Some other pics where I can't see the spot when looking straight on.



 
Last edited:

akash.nu

macrumors G3
May 26, 2016
8,562
9,579
A dead pixel doesn't glow. But it's more likely your screen protector if you can't see it when looking at it straight. You can spot a dead pixel from every angle.
 

Radon87000

macrumors 604
Original poster
Nov 29, 2013
7,612
5,930
A dead pixel doesn't glow. But it's more likely your screen protector if you can't see it when looking at it straight. You can spot a dead pixel from every angle.
Is it easy to spot a pixel (stuck or dead) on a display?Can it be spotted on colored backgrounds or is it visible only on white screens?

I can only spot this dot when I tilt the ipad,when looking head on its almost invisible,just a small imperfection I see when I look really really really closely at that spot with my nose touching the screen lol
 

akash.nu

macrumors G3
May 26, 2016
8,562
9,579
Is it easy to spot a pixel (stuck or dead) on a display?Can it be spotted on colored backgrounds or is it visible only on white screens?

I can only spot this dot when I tilt the ipad,when looking head on its almost invisible,just a small imperfection I see when I look really really really closely at that spot with my nose touching the screen lol
I've only ever had dead pixel once on one of my iPhones but it's was visible from every angle. Really depends on how acute your eyesight is. But if in doubt why don't you just remove the screen protector and check? That will remove any doubts and will mean you can get a replacement if it turns out to be a dead pixel after all.
 

Radon87000

macrumors 604
Original poster
Nov 29, 2013
7,612
5,930
I've only ever had dead pixel once on one of my iPhones but it's was visible from every angle. Really depends on how acute your eyesight is. But if in doubt why don't you just remove the screen protector and check? That will remove any doubts and will mean you can get a replacement if it turns out to be a dead pixel after all.
Removed the screen protector and its still there. Guess I will be going in for a replacement :(. Thats the last time I put on a screen protector without checking the screen. $30 down the drain
 

Newtons Apple

Suspended
Mar 12, 2014
22,759
15,217
Jacksonville, Florida
Is it easy to spot a pixel (stuck or dead) on a display?Can it be spotted on colored backgrounds or is it visible only on white screens?

I can only spot this dot when I tilt the ipad,when looking head on its almost invisible,just a small imperfection I see when I look really really really closely at that spot with my nose touching the screen lol
If it is still there, off to the store you go!
 

wetcanvas

macrumors regular
Jan 7, 2014
182
79
I know your pain. I had a matte screen protector I paid 15 dollars plus 10 dollars shipping. Matte screen protectors are the best when it comes to fingerprints. Also good a little texture for the Apple Pencil. I had the screen protector on perfect except one little spot there was a piece of dust that was causing a bubble. So I peeled back the screen protector and not thinking wiped the screen with my shirt and. Put the screen protector back. Really bad move my shirt was covered in cat hair and it all got stuck to the sticky side of the protector making it 100x worse than it was. I had to tear the whole thing off 25 bucks down the toilet. I just replaced it with a glass screen protector and there are no bubbles this time and I was super careful. We will see how well it holds up to fingerprints.
 
  • Like
Reactions: akash.nu

ApfelKuchen

macrumors 68040
Aug 28, 2012
3,507
2,151
Between the coasts
Not pixel-related, as this affects a region containing multiple pixels. It seems more likely to be some sort of differential light refraction, perhaps bought on by an inconsistency in a coating material or some such. I've seen similar with simple spots of debris on the screen - it may be nearly invisible from some angles, but apparent at others.

I guess it comes down to whether it interferes with your use and enjoyment. Even small imperfections become easy to notice, once you're aware of them.

Personally, I'm fairly easy-going about these things. I've always worked in fields (photography, music/audio/video production, writing) where there's always room for greater perfection. At some point, you have to draw the line, wrap up the project, and move on. While it's great when I have a "perfect" working environment (studios with great acoustics, top-line equipment in excellent condition, whatever), all too often I've had to work with less. I'd have gone mad if I dwelled on the shortcomings; it was more important to adapt and make the best of what I had to work with.
 

akash.nu

macrumors G3
May 26, 2016
8,562
9,579
Removed the screen protector and its still there. Guess I will be going in for a replacement :(. Thats the last time I put on a screen protector without checking the screen. $30 down the drain
Oops. Really sorry to hear that. I'm sure a replacement will be as easy as just taking it in. Apple is really good with things like that.
 
  • Like
Reactions: alecgold

Relentless Power

macrumors Nehalem
Jul 12, 2016
32,901
33,739
Oops. Really sorry to hear that. I'm sure a replacement will be as easy as just taking it in. Apple is really good with things like that.
And this is where the customer service comes into play. To me, this is where the manufacturer stands behind their product and Apple will rectify the issue.
 
  • Like
Reactions: akash.nu

alecgold

macrumors 65816
Oct 11, 2007
1,129
577
NLD
I know your pain. I had a matte screen protector I paid 15 dollars plus 10 dollars shipping. Matte screen protectors are the best when it comes to fingerprints. Also good a little texture for the Apple Pencil. I had the screen protector on perfect except one little spot there was a piece of dust that was causing a bubble. So I peeled back the screen protector and not thinking wiped the screen with my shirt and. Put the screen protector back. Really bad move my shirt was covered in cat hair and it all got stuck to the sticky side of the protector making it 100x worse than it was. I had to tear the whole thing off 25 bucks down the toilet. I just replaced it with a glass screen protector and there are no bubbles this time and I was super careful. We will see how well it holds up to fingerprints.
If this happens, take a peace of tape, the regular stuff, and lift the screen protector carefully. Stick tape in between, sticky side to the screen protector, try to get the dust off. It’s tricky, so hope for the best. It might be able to get it off.
Otherwise wait, the silicone sticky stuff on the screen protector might be able to “absorb” it a bit and it might become much less visible in 24-48 hours.
 

spiderman0616

macrumors 68040
Aug 1, 2010
3,657
3,934
Really good idea!
When I got the "new iPad" (the first one with retina) I had 3 dead pixels and had to take it in for replacement. I figured that would be the easiest way to show them, and they said it was really helpful when they took it back to show their techs.
 

Similar threads

  • ssledoux
12
Replies
12
Views
445
  • Kdurbano
11
Replies
11
Views
771
Replies
28
Views
2K
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.