Help dont know what i am doing [white/grey screen w/Apple logo]

Discussion in 'Mac Basics and Help' started by rob35, Sep 16, 2012.

  1. rob35, Sep 16, 2012
    Last edited by a moderator: Sep 16, 2012

    rob35 macrumors newbie

    Joined:
    Sep 16, 2012
    #1
    :apple:Hi

    My set son has got a IMAC desktop, he got it off his dad it came without OS disk and we do not know what the admin password is so cannot update or instal anything.

    I tried to reset by

    Command S

    mount -uw /
    rm /var/db/.AppleSetupDone (this command did not work)
    I then typed exit or reboot

    The system is now stuck a white/grey screen with apple logo and spinning wheel. dont know what os using

    Totally out of my depth always used PC's

    How can I fix this

    Any help would be greatly appreciated

    Thanks

    Rob
     
  2. chown33 macrumors 604

    Joined:
    Aug 9, 2009
    #2
    Step 1: Find the serial number. It should be on a label on the computer case.

    Step 2: Call AppleCare and order replacement Install Discs. This is not free, so ask them what the charge will be first.

    See this thread on Apple Forums:
    https://discussions.apple.com/thread/3669487
     

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